Commercial Card Services Specialist

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Summary: As part of the Card Services team within Payment Technology & Services, this individual will focus on the day-to-day operational support and processing for Centier's Commercial Credit Card program, utilizing the FIS Base2000 platform. The position serves as a key operational point of contact, ensuring accurate account setup, maintenance, and issue resolution for Commercial Credit Cards. While working closely with the Card Services Manager, this role maintains a strong partnership with Treasury Management Sales Officers and Business Bankers to support client needs and program integrity. Provides high-quality service and operational expertise related to the Commercial Credit Card product and its specific platform.

• Work closely with theCard Services Manager,Treasury Management Sales Officers, andBusiness Bankersto facilitate the operational aspects of new Commercial Credit Card program implementations and client onboarding onto theFIS Base2000 platform. This includes account/card setup, revisions, and deletions within the system.
• Perform daily/routine operational tasks within theFIS Base2000system, including file maintenance, transaction processing (e.g., payments, adjustments), parameter updates, and quality control checks related to Commercial Credit Card accounts.
• Serve as an operational liaison with the Commercial Credit Card vendor (FIS), particularly regarding theBase2000platform, for issue resolution, system updates, and routine operational communication.
• Monitor key Commercial Credit Card reports withinFIS Base2000(e.g., spend reports, exception reports, delinquency reports). Process necessary transactions, such as monthly rebates, accurately to client accounts or GLs as required.
• Serve as an operational point of contact forinternal partners (TM Sales, Business Bankers, CSC, Accounting)via phone/email to resolve operational questions, troubleshootFIS Base2000platform issues, and address problems related to Commercial Credit Card accounts. May interact directly with clients for escalated operational issues as defined by procedure.
• Assist theCard Services Managerwith data gathering and research related to the Commercial Credit Card portfolio usingFIS Base2000and other available systems as needed for operational analysis or projects.
• Develop subject matter expertise on theFIS Base2000platform's operational functions. May assist Treasury Management in developing client-facing training materials or provide internal training/support to associates on platform functionalities.
• Assess Commercial Credit Card operational procedures withinFIS Base2000and related workflows; identify and recommend opportunities for operational efficiencies and process improvements. Ensure documentation meets compliance requirements.
• Always maintain confidentiality.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

• Proficiency with Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Exceptional customer service skills (internal and potentially external).
• Ability to work well with others in a team environment.
• Ability to continue workflow with frequent interruptions.
• Highly detail-orientedwith a strong focus on accuracy.
• Able to prioritize and change direction quickly based on sense of urgency.
• Ability to understand business client operational needs related to credit cards.
• Ability to explain Commercial Credit Card operational processes and platform functionality to associates.
• Practice good judgment and sound reasoning to assist in identifying and investigating data trends or operational issues.
• Ability to work with complex processes, policies, and vendor platforms (specifically FIS Base2000) with the goal of becoming a subject matter expert.
• Ability to perform a variety of tasks independently.
• Experience with or ability to quickly learnFIS Base2000platform is highly desirable. Experience with core banking systems (e.g., NuPoint) is beneficial.

• Superior interpersonal and communication skills.
• Ability to work with complex processes, policies, and forms with the goal of becoming a subject matter expert.
• High attention to detail and the ability to ensure accuracy in their work.
• Ability to exercise good independent judgement in decision-making.
• Ability to perform a variety of repetitive tasks independently in a team environment.
• Strong computer skills - basic working knowledge of MS Office (Word, Excel)
• Experience with NuPoint, New Account Counsel and IMM is a plus.

• High school diploma or equivalent required.
• 2+ years previous banking experience, preferably in an operational role involving card products or treasury management services. Experience with commercial/business client support is a plus.

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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.