Senior Field Service Technician

Support Services Specialist

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
You will be mainly accountable for:
*Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
*Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
*Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
*Coaching technicians and engineers and supervising complex site activities.

• Bachelor's degree (Electrical Engineering, Electrical Engineering Technology or similar) with 5+ years or Associates Degree (same focus) with 7+ years experience in servicing critical power equipment, or equivalent combination of education and professional experience.
• Broad experience in Field Service or a related role, with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• OSHA 10, OSHA 30 training preferred.
• NFPA 70E Electrical Safety Training preferred.
• Certifications in relevant technologies (e.g., NETA, NICET, CompTIA, ABB, APC, Eaton, Schneider Electric, etc.) preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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