New

Senior Manager, Professional Services - Global Trade

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Frisco
Apr 21, 2025
The Senior Manager Professional Services - Global Trade is responsible for leading the Global Trade Professional Services Delivery team. This role is accountable to providing TR Global Trade customers with best-in-class software implementations in a manner that supports TR's financial services and customer retention goals. This role brings a deep expertise and thought leadership to the Global Trade Management space. This position will lead a team of delivery Implementation Consultants at various levels with a deep knowledge of Global Trade services and partner internally with Sales Leaders, Product Marketing, Customer Success, Marketing, Partnerships & Alliances to execute on the long-term strategy to grow Global Trade services. About the Role: Owns the strategy and execution to deliver professional / consulting services to Corporates Professional Services GTM clients Drives excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction Key partner as a member of Corporates Professional Services Leadership Team for seamless integration across the customer journey Owns the growth and retention of a $11M book of business of transactional and recurring services revenue Leads the GTM delivery team with a focus on customer satisfaction while driving growth and profitability Provides overall leadership and management of the GTM team and set the standards for consulting delivery Responsible for consultant utilization, revenue & margin associated with the GTM team Partners with GDC lead to define GDC engagement strategy and staffing plans Owns the recruiting, training and professional development of dedicated professional service team members for the GTM team Owns product specific sub-contractor relationships and delivery Ensures team understands, utilizes and follows set methodologies for consulting delivery About You: Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills Proven track record of strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization Proven excellent thought leadership Strong understanding of other roles within the company and how they are connected. Proven high-powered analytical skills and the ability to understand complex concepts and situations Excellent ability to develop and manage relationships with complex and global teams Resourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment. Excellent communication and collaboration skills Ability to successfully partner and leverage supporting team of Sales, Product Development, Marketing and Partnerships & Alliances Bachelor's degree required In-depth experience working with cross-functional teams and departments Ability to adapt to fast-pace, constant change and thrives in the grey area especially in trade compliance 5+ years of ONESOURCE GTM implementation experience 8+ years of prior experience with enterprise software system implementations #LI-VR1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 05/31/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. 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