New

Gift Services Assistant

Boston Children's Hospital
dental insurance, 403(b)
United States, Massachusetts, Boston
Apr 22, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The Gift Services Assistant is a member of the Boston Children's Hospital Trust Gift Services team, which is responsible for the processing of all fundraising revenue for the Hospital. The Gift Services Assistant is responsible for entering and retrieving donor information on an extensive database, processing mail, and preparing checks for deposit. Tasks are completed with a high degree of accuracy and efficiency, requiring an understanding of financial internal controls and compliance, and in collaboration with senior positions across the Trust and Hospital Finance. The Gift Services Assistant is a detail-oriented team player with excellent verbal, written language, organizational, and problem-solving skills. This Gift Services Assistant will: Create or edit records on existing database, ensuring that all records conform to standards established by the Gift Services department. Open, sort, and process mailed donations. Process credit card transactions for gifts received by phone and through caging returns. Prepare checks for deposit, including sorting, date stamping, copying, appropriate distribution, adding and totaling checks/cash, and reconciling deposits. Enter gifts through batch entry in database, ensuring accuracy of amounts and codes and that gifts are directed by donor intent. Prepare and send receipts to donors. Provide customer service to donors and respond to donor gift inquiries under the guidance of team manager. Escalate problems, potential discrepancies, or entry issues to manager as needed. Provide general administrative duties for the team, including return check letters, declined credit card letters, and other duties as assigned. To qualify, you must have: High School Diploma/GED plus at least 4 years of experience in banking or a financial institution that includes completing financial transactions, account research, and customer service. Associate's degree preferred and may substitute for work experience. Basic analytical skills and judgment to interpret data and take the appropriate action in varied circumstances. Excellent verbal, written language, organizational and problem-solving skills Strong customer service orientation Team player with the ability to work independently. Solid computer skills, including familiarity with general software programs (MS Office) and the ability to learn and use databases and web-based systems. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.