Family and Visitor Services Greeter

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview
Provides support and resource information to employees, participant families, vendors and visitors. This frontline receptionist/Greeter will be located at the main lobby desk of the Abramson Pediatric Research Center, The Colket Translational Research Building and the HUB for Clinical collaboration. Under the direction of the Family & Visitor Services management team, provides assistance and direction to patients, visitors, contractors, Vendors, and employees. Assist in relaying information about the building in collaboration with other departments and services. Providing optimum support services. The greeter/receptionist serves as a resource to those that need assistance.

What you will do

• Actively greets and engages with visitors, patients, employees and contractors
• Provides temporary ID Badges to Contractors, Vendors, visitors, and employees after they verify their visit.
• Provides appropriate participant and visitor information in a professional and tactful manner
• Enforces the building policies, (e.g., No personal mobility devices.)
• Notifies security of alarm activations. Notifies 4CODE for medical emergencies.
• Stocks etiquette stations with appropriate PPE daily
• Keeps current with changes of office locations, services within the building
• Maintains a visitor restriction file in conjunction with security department
• Completes mandatory Occupational health requirements(Vaccines, Flu Shots)
• Completes mandatory education and training
• Consistently maintains departmental standards of excellence

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least one (1) year Experience in a service setting involving direct customer contact. Preferred

Skills and Abilities

• Ability to work well within a team. (Required proficiency)
• Ability to work independently with minimal supervision. (Required proficiency)
• Strong customer service skills. (Required proficiency)
• Particular sophistication in working with families, vendors and visitors under tremendous stress. (Required proficiency)
• Good computer skills. (Required proficiency)
• Ability to quickly learn new policies, procedures and processes. (Required proficiency)
• Sensitivity to cultural diversity, differing needs and varying coping styles. (Required proficiency)
• Proven ability to problem -solves and follows through with families in crisis. (Required proficiency)
• Ability to prioritize multiple tasks. (Required proficiency)
• Excellent communication skills. (Required proficiency)
• Comfortable speaking to groups. (Required proficiency)
• Sound judgment. (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

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