FT - Housekeeping Office Coordinator - Hilton Phoenix Resort at the Peak

The Hilton Phoenix Resort at the Peak is looking for a FT - Housekeeping Office Coordinator to join our amazing Housekeeping Team!

**Hours: 2pm - 11:30pm - shifts including weekends and holidays**

**Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time Team Members
PTO Pay - Full Time and Part Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Trip Reduction Program - Resort off a Main Bus Line
$2.00 - Team Member Lunch Program
$300 Referral Program

The Housekeeping Office Coordinator is responsible include training and supervision of Housekeeping Clerks to ensure that all guests and other department requests are expedited to the proper areas in a timely manner and comply with hotel standards. Also that daily work schedules and assignments are accurately and on time.

A Housekeeping Office Coordinator takes part in servicing our guest around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team!

ESSENTIAL JOB FUNCTIONS:

• Answer Housekeeping phones.
• Expedite guest, department, front office, and engineering requests to appropriate areas. Update suite status on computer
• Open Housekeeping: by checking guest suite inventory, assign rooms to Suite Attendants. Clearing suites to ensure Front Office has VR suites.
• Type, file, and perform all other assigned duties

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist Suite Attendants and Houseperson's in securing all supplies and tools necessary or the completion of their jobs as need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to Security Department.
• Provide instruction and/or guidance for guests and Team Members safety in fire or other emergency situation.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to sit for extended periods of time.
• Ability to operate a computer.
• Ability to communicate effectively with guests and other departments.
• Ability to provide clear direction, instruction, and guidance to housekeeping.
• Ability to organize, prioritize work, and meet deadlines

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 15 lbs. Ability to comprehend and follow instructions from supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.