New

Field Operations RN Manager

One Medical
life insurance, long term disability, 401(k)
United States, California, San Francisco
1 Embarcadero Center (Show on map)
Apr 23, 2025
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity: The Field Operations RN Manager is a nurse with extensive experience in complex care or case management within High Risk Care (HRC) Programs. This individual has the ability to provide sound nursing leadership within their market and nationally. They will serve as a key member of the team to extend and enhance the expertise and impact of nurses. This leader will spend approximately 30% of their time on leadership activities and 70% on direct clinical care. Field Operations RN Manager, Responsibilities: Accountable leader and manager for the nursing team across the national One Medical @ Home program (OM@H) and for High Risk Field Operations more broadly. Provision of clinical guidance and support for market Nurses and nursing culture within and across the continuum of One Medical at Home and High Risk Care Programs Develop and implement nursing standards of practice such as documentation and clinical pathways to support chronic disease management and focused care management interventions Recruit, hire, onboard new Nurses and other team members when needed. Ensure the nursing team is meeting the program process and outcome measures and goals. Close collaboration with HRC leadership to ensure consistent execution of HRC's vision and model of care to market teams Championship of Nursing & organizational priorities Dual responsibilities representing the perspective of nurses as well as ensuring nurses navigate and embrace national / market level change and initiative Accountable for RN team performance against key priorities monitored on Weekly and Monthly Business Reviews. Complex Case Management - ensure the program meets expectations of delegated programs as outlined by the Population Health Program manual. Clinical Care Ensure clinical care standards are met by the nursing team on a daily basis. Provide direct clinical care for patient panels based on staffing support needs to support overall care goals within the High Risk programs. Qualifications: Active RN License in AZ and/or WA and willingness to obtain other licenses or compact license At least 3 years of experience as a RN leader in a High Risk Care program or similar programs. A goal oriented, high energy, passionate perspective, with a focus on living organizational values, and ability to set the tone for a positive work culture. Demonstrates outstanding clinical aptitude, emotional intelligence and critical thinking under pressure, using sound judgment in caring for patient needs. Comfortable operating in ambiguity and uses flexibility and creativity to address challenges Comfortable with using data to support clinical work and drive improved patient outcomes. Direct management experience of at least 2 years preferred The Field Operations RN Manager will report to the Field Operations Medical Director. They will work in close collaboration with all High Risk Care Program and Market Leaders. Example job duties included by not limited to: Trains in each OM@H Market Program: Standard of Work review and understanding of market need Works with Field Operations Medical Director and Regional Medical Directors to understand and set market nursing priorities Maintains schedules for RN triage, PTO and other clinical duties Develops and ensures standardized nursing documentation for chronic disease education and care coordination/outreach Dedicated admin time for role responsibilities Market support and clinical case load responsibilities Leads RN team through EMR migration Develops Standard Work around OM@H post-discharge process Manages clinical quality and effectiveness through RN audit Participates in Leadership meetings Championship and coordination of local nursing participation in national initiatives Represent both leadership and nursing interests bi-directionally Participate in RN professional development Serves as a resource for service development on Nursing specific processes Participates in RN hiring process A key training resource in onboarding new nurses A key training resource in investing in existing nurse skills Holds team accountable to overall team goals and expectations. Develops clinical pathways to support chronic disease education Develops education and training around goals of care Other goals and duties as assigned One Medical is committed to fair and equitable compensation practices. The base salary range for this role is $104,000 to $111,000 based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. For more information, visit https://www.onemedical.com/careers/ One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.