Student Success Assistant-2

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Position Type

Position Summary

Experience providing general clerical and customer or student intake support and performing general data entry duties. Knowledge of standard office principles and procedures.

Required Knowledge, Skills & Abilities

• The ability to identify issues and solve routine problems or seek assistance when applicable.

• Demonstrated ability to work and prepare confidential information with discretion.

• Ability to efficiently set up student appointments and resolve scheduling conflicts.

• Experience answering phone calls and listening effectively to relay information through oral or written communication.

• Excellent customer service skills.

• Excellent communication skills both orally and written, and the ability to work effectively with a diverse population Dallas College population.

• Understands and adheres to all district policies and procedures.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience

High school graduate or GED equivalency and one (1) year of work-related experience.

Bilingual preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities

• Develop and maintain constructive and cooperative working relationships with all individuals within and outside the organization to meet organizational goals.

• Skill in dealing effectively with staff at all levels within Dallas College and the community.

• Basic personal computer skills including knowledge of spreadsheet and word processing software applications.

• Good organizational skills with the ability to multi-task and set priorities to meet established guidelines.

• Attention to detail.

• Provides clerical and student intake support to the organization that includes but is not limited to front desk duties, triaging.

• Assist students with navigating our student information system and other related technology.

• Supports the work of the department, daily operations and provides front facing duties.

• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with all students, staff and administrators.

• Remains knowledgeable and current by attending professional development courses and software training classes as directed by the organization.

• Assists others in meeting deadlines for various tasks and projects as required such as call campaigns and other related initiatives.

• Supports assigned administrator and department staff for the purpose of providing assistance with clerical functions.

• Completes required Dallas College annual compliance training.

• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.