Consumer Credit Card Business Development Manager

This position is a hybrid work model based at Billings, MT, Sioux Falls, SD, Spokane, WA, Des Moines, IA, Coeur d'Alene and Boise, ID

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Consumer Card Business Development Manager is responsible for overseeing the bank's consumer credit card program, ensuring strategic alignment, operational excellence, and growth in sales and client engagement. This position will act as the primary liaison between the bank and third-party partners, driving program success and revenue generation through effective oversight, training, sales and marketing development, client advocacy, and data-driven decision-making.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and implements sales and marketing strategies to increase credit card adoption among new and existing clients.

• Trains and motivates bank team members, including branch bankers and call center agents, to effectively promote and sell credit cards.

• Partners with Marketing, Advertising, and third-party partners to execute campaigns that drive card acquisition, usage, and retention.

• Creates engagement programs to drive team member participation.

• Regularly evaluates sales performance, providing feedback, ongoing training, and additional resources as needed.

• Acts as a key advocate for both clients and bankers in resolving credit card-related support issues.

• Works closely with internal teams and partners to improve customer service processes and enhance the overall client experience.

• Identifies trends in client concerns and recommends improvements to products, trainings, policies, or support channels.

• Serves as the primary point of contact for card servicing partners, ensuring compliance with contractual obligations, service-level agreements (SLAs), and performance metrics.

• Monitors partner performance, addressing service issues, and identifying opportunities for improvement.

• Collaborates with partner to enhance product offerings, streamline processes, and ensure organizational alignment.

• Partners with stakeholders to deliver seamless integration of credit card program data into the bank's core systems for reporting and analysis.

• Develops and maintains dashboards and reports to track key performance indicators (KPIs), including sales performance, revenue generation, customer satisfaction, and vendor SLAs.

• Provides regular updates and strategic recommendations to senior leadership based on program insights and trends.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of credit card economics, sales strategies, marketing, and business development

• Strong project management and analytical skills with the ability to interpret performance metrics.

• Strong problem-solving skills with a customer-first mindset.

• Excellent communication and training skills to engage and motivate bank employees.

• Ability to analyze data, generate insights, and make strategic recommendations.

• Experience managing third-party vendors and ensuring contract compliance.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in Business, Finance, Marketing, or related field required

• 4-6 years financial services experience, preferably in retail banking or credit cards services required

• 4-6 years experience in marketing partnerships and/or business development with financial services preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

• Sitting - Frequently

• Standing - Occasionally

• Noise Level - Moderate

• Typical Work hours - M-F (8-5)

• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $91,300 to $150,700 per year in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash and stock bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.