Patient Access Manager

Internal Medicine is a department within the Division of Health Sciences and Brody School of Medicine at East Carolina University. The Department of Internal Medicine is comprised of ten divisions with over 85 full time faculty and 150 support staff members. Each of the divisions has its own specialty clinic.

Internal Medicine is home to seven fellowships and two residency programs. In recent years collaboration and funding have come from many national recognized organizations such as the National Institutes of Health, Health Resources and Service Administration, American Heart Association, NC Department of Health and Human Services. More locally, we have partnered with ECU Health Foundation, Kate B. Reynolds Charitable Trust, North Carolina Biotechnology Center, and the Pitt County Health Department. Additionally, Internal Medicine participates in many pharmaceutical sponsored clinical trails

We collaborate with Department of Pediatrics, the Department of Surgery, and the Department of Cardiovascular Sciences within the Brody School of Medicine. The Department of Internal Medicine has a close affiliation with ECU Health and serves a broad population in eastern North Carolina.

This position supervises 4 clinics in 3 separate locations and supervises 14 employees. The employee in this position will use in-depth knowledge of all patient access services roles (front-desk, referral coordinator, phone hub, etc.) and ECUP policies to perform the duties required.

CLINICAL SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

The ECU Brody School of Medicine is affiliated with ECU Health Medical Center. ECU Health Medical Center is the flagship hospital for ECU Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System ( TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

None

Administrative/office management experience
Supervisory experience

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.