New

Senior Business Account Manager - Key Accounts

Puget Sound Energy
life insurance, paid time off, paid holidays, 401(k), retirement plan
United States, Washington, Bothell
19900 North Creek Parkway (Show on map)
Apr 23, 2025
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sCustomer Engagementteam is looking for qualified candidates to fill anopenSenior Business Account Manager - Key Accountsposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Provides strategic energy information and solutions to meet the diverse service needs of PSE's top 200 business customers. Is responsible for managing and communicating customer expectations through effective communication while developing strategies to grow relationships across internal departments. Identifies key commercial and industrial customer needs and responds to them in a timely manner. Is also responsible for leading and participating in education campaigns and process improvement initiatives as appropriate for commercial & industrial customers. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Performs internal and external strategic account management - works with leaders in multiple PSE departments to plan and manage business customer services, relations and engagements. Researches, develops and implements diverse strategies and solutions, considering both customer and PSE needs. Leads process improvement initiatives and advocates for business customers in all PSE service and regulatory venues. Plans and implements informational and marketing campaigns for multiple customers and customer segments. Continuously learns and networks in PSE departments including: Operations, Planning, Engineering, Construction, Energy Efficiency, Renewable Energy, Energy Resources, Metering, Billing, First Response, Rates, Community Relations and related functional areas. Conveys broad knowledge and passion for exemplary service to large business accounts. Advises and supports PSE Rate/Regulation departments in evaluating business customer rate offerings. Manages, informs and supports customers in outage and curtailment events, outside of normal work hours as needed. Manages escalated customer issues to resolution. Manages and tracks business contacts using ACT! (or equivalent CRM as-provided) database. Performs other duties as assigned. Minimum Qualifications BA/BS degree in mechanical or electrical engineering, business, communications, public administration, or related professional experience. 8 years experience in large business, utility customer service or utility operations, OR a combination of work experience and education. Proven exemplary communication and negotiating skills. Demonstrated ability to implement strategic plans and decisions. Ability to use MS Office, Excel, Outlook, CIS and ACT! Desired Qualifications MBA, MPA, or related advance degree. Successful completion of Business Energy Professional or Certified Energy Manager accreditation by Association of Energy Engineers (AEE). Demonstrated knowledge of PSE operations, business services, programs and tariffs. Superior knowledge of rates, tariffs, and rules. Knowledge of energy markets. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package. The pay range for this position is$91,100.00-$151,600.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.