Global BD Support Professional

Global BD Support Professional - Tech

YOUR ROLE

Acts as a liaison between sales, account management, operations and the customer for assigned accounts to ensure the customer's processes and procedural requirements are followed and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Prepares customer specific reports on a timely basis and handles customer operational escalations. Also supports spot quotes and supports the GKAM/RKAM in managing RFQ's. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Maintain a consistently high level of customer service to both external and internal customers.
• Provide day-to-day contact with clients on operational and customer service issues.
• Coordinate customer service efforts from all offices and departments involved with assigned accounts.
• Maintain Customer specific Sharepoints and keep documentation up to date.
• Run timely KPI reporting for assigned accounts and support the preparation of MBR/QBR's
• Responsible for the Escalation path on delayed key milestone updates within CEVA stations
• Support GKAM/ RKAM in RFQ's and with spot quotes and ratecard updates
• Perform other duties as assigned

WHAT ARE WE LOOKING FOR?

Education, Experience and Skills:

• University degree and relevant logistic education preferred
• Minimum 3 -5 years' experience in forwarding or 4PL industry
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications
• Ability to create reports based on system generated data
• Requires positive, competitive, confident personality.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Takes action that is consistent with available facts, constraints and probable consequences
• Communication in English required

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-AP1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.