Cash Management, Senior Specialist

Job Requisition ID:91779

Location Designation:Hybrid - 3 days per week

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Role Overview:

This position is responsible for the timely application of deposit records that are received into the various receivable system platforms for New York Life Group Benefit Solutions without being fully applied to client invoices. Research any partially applied payments and those with unacceptable variances within departmental metrics. Applicant must demonstrate proficiencies in consistently managing workload, maintaining minimum productivity levels, and executing the application in timely and accurately.

What You'll Do:

* Application of unidentified deposits
* Application of unapplied (fully or partial) deposits
* Meets or exceeds all timeliness, productivity and quality standards established for the position.
* Researches information as needed from various resources in resolution of issues or anomalies
* Resolves partially applied payments and unacceptable variances within departmental metrics
* Identifies potential problem areas needing further exploration and communicates such matters to their Manager
* Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally
* Maintains data within internal applications and or tracking tools
* Supports training initiatives or quality initiatives, as assigned.
* Participates in the QA, UAT and pilot testing for all system releases
* Supports established quality assurance standards
* Demonstrates sensitivity to culturally diverse situations, clients and customers.

What you'll bring:

* College Degree in Business or Accounting and/or equivalent work experience
* Basic understanding of Life, Accident and Disability products and functional processes and supporting systems
* Strong Verbal/Written Communication skills
* Strong organizational skills, attention to detail, and results oriented
* Ability to work within strict time constraints
* Ability to adapt within a fast-paced environment and to changing scope
* Multi-task oriented
* Ability to work independently with multiple systems
* Excellent customer service skills
* Basic math skills required
* Proficient in Microsoft Office Suite(Excel, Word, Outlook, Access)

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

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Pay Transparency

Salary range:$45,000-$75,000

Overtime eligible:Nonexempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91779

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