Business Manager - Appliances

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Leads the global strategy, development and implementation of the Home & Commercial Appliance market segment. Provides recommendations for new or strategic business opportunities in core areas through the innovative use of global business analyses, market intelligence, competitive data, customer feedback and regional input. Provides recommendations to help determine competitive positioning and global pricing strategy for Appliances, and directs competitive strategies to ensure a leadership position. Recommends business opportunities depending on ROI and competitive positioning. Promotes CSA Group's competitive advantage and positioning expertise by developing customer-centric services, participating in critical industry and regulatory events, and developing relationships with customers.

Responsibilities:

• Develops an Appliance business strategy, and influences execution of that strategy, with full collaboration of Commercial and Regional leaders

• Provides input and direction for Appliance program development

• Develops guidance documentation and works with others to develop technical guidance, standards and private standards if required

• Gathers and interprets complex qualitative or quantitative data with a high level of analytical ability

• In conjunction with Commercial leadership, development and management of key trade associations as required

• Provides business analysis, market intelligence and competitive data

• Provides input for the relevant programs that impact staff and customers, and proactively communicates as required

• Collaborates with regional leaders on the hiring of operational staff to ensure a customer centric approach and to support profitability

• Supports global strategic account management in partnership with local management

• Utilizes business savvy and personal leadership skills to influence staff and change business culture

Education and Experience:

• Bachelor's degree in electrical engineering, systems engineering, computer science, computer engineering, information technology, management information systems or equivalent

• Structured project management experience in deploying initiatives

• Ability to handle ambiguity and make decisions and recommendations with limited data

• Solid analytical/problem-solving skills with capability to identify solutions to complex problems

• Four or more years of strategic leadership (global or regional accountability) of a product group or technology

• Ability to influence, build networks and get things done without traditional line-authority

• Excellent communication and interpersonal skills are essential

• Ability to lead multiple stakeholders and balance competing priorities

• Ability to create alignment within a matrix structure