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PC Support Intern

Prince William County Service Authority
$18.00 Hourly
United States, Virginia, Woodbridge
4 County Complex Court (Show on map)
Apr 28, 2025
Position Summary The PC Support Internis responsible forproviding high level hardware and software support to include installations, troubleshooting, andmaintainingcorporate computer systems and peripherals. Fields incoming help desk requests from internal employees and provides hands-on technicalassistanceand training. Maintainsan accurateinventory of alldesktop, laptop, and computer peripherals.Demonstrates a commitment and supports a culture of diversity, equity, and inclusion. Position Responsibilities / Essential Job Functions Supports,maintainsand repairs all personal computers (PCs), laptops and peripherals for the Authority. Maintainaccurateinventory on all computer equipment. Updates andmaintainscomputer software. Deployment of new computer hardware and software Manages computer images, configurations, software, and other various system settings for PC's, laptops, and tablets. Researches,testsand advises on new products for computers, mobiledevicesand peripherals. Opening,trackingand closing technical service requests with outside vendors on hardware and software issues. Responds to client inquiries concerning system hardware and software issues. Performs help desk tasks andassistusers in the proper use of equipment, software, and manuals as needed. Performs other duties as assigned orrequired. Essential Skills and Experience EssentialCompetencies: Knowledge of the methods, procedures, and techniques of computer support to perform the full range of duties within the field; computer software and hardware operations and equipment (peripherals); principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; English usage, spelling and grammar. Ability to operate a variety of computer hardware and software including, but not limited to, desktops, laptops, Mobile Data Computers (MDCs), printers, print servers, Microsoft Windows and Microsoft Office Suite; install computer hardware and software; diagnose technical problems and determine appropriate action; prioritize and organize work and provide excellent customer service; effectively manage multiple priorities and meet deadlines; excel both independently and as a team member in a lively, collaborative environment. Ability to communicate effectively, both orally and in writing; communicate with clients in non-technical terms; follow oral and written instructions. Minimum Education and Work Experience: Current enrollment in an undergraduate or graduate degree program at an accredited college or university with a major inComputer Scienceor related field. If enrolled in an undergraduate program,mustbe asophomore,junior or senior upon employment. Required Licenses/Certifications and otherSpecial Requirements: Students must have andmaintaina minimum cumulative grade point average (GPA) of 3.0 on a 4.0 scale. Minimum Lead/Supervisory or Management Experience: None Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to lift and carry up to25pounds; climb stairs, bend, reach, hold, grasp, and turn objects; andoperatecomputer or typewriter keyboards. The work requires the ability to speak clearly and to see and hear clearly, with or without correction. May berequiredto work beyond the normal scheduled hours of work; and attend evening meetings and work sessions. Work environment: Primary work is performed indoors in a standard office environment. The noise level in the work environment is usually moderate. The qualifications listed above are intended torepresentthe minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job-relatedselectionor promotional criteria.