Site Support Agent - AMC - Travis AFB

Job Description: Data Systems Analysts Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Site Support Agent at Travis AFB, CA. The selected candidate will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Mobility Command (AMC). Position may require weekend and nighttime hours (<5% time). A Site Support Agent is the first point of contact for resolving technical issues, troubleshooting problems, and ensuring smooth operations. G/TIMS utilizes Redmine as an Issue Management System and Microsoft Teams in the work environment, provide training to users in the effective use of G/TIMS, track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities. Site Agent personnel are responsible for troubleshooting user issues and provide training to new users as well as training that introduces new upgrades, functions, and releases.

Responsibilities:

• Provide troubleshooting support for GTIMS functions at the user level.
• Track and respond to user issues with both functional and common service applications.
• Assist with scheduling functions and provide information for the effective use of GTIMS capabilities.
• Conduct unit visits and train users on new upgrades, functions, and releases.
• Maintain detailed records of user interactions and issues for future reference.
• Collaborate with other team members to ensure timely resolution of user issues.
• Develop and update training materials and documentation for GTIMS users.
• Participate in regular team meetings to discuss ongoing issues and improvements.
• Provide feedback to the development team on user experience and potential enhancements.
• Military operations (i.e. Aviation) or mission support experience
• Familiarization with Air Force Network
• Working knowledge of G/TIMS, PEX, or other Training Management System

Qualifications:

• Customer Support experience.
• Familiarity with the GTIMS Program, which can come from Air Force flying training experience or through Military aircrew or other operational experience in a Major Command (MAJCOM): AMC, AETC, AFSOC, ACC, or similar service (e.g., Marines, Army, Navy).
• Strong communication and interpersonal skills to effectively interact with users and team members.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and software applications.
• Problem-solving skills and the ability to troubleshoot technical issues.
• Flexibility to adapt to changing requirements and priorities.
• Willingness to learn and stay updated with new technologies and upgrades related to GTIMS.
• ACTIVE SECRET CLEARANCE
• Security + Certification.

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Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.