Assistant Operations Director

Who We Are

Corvias' property management philosophy is simple. We take a holistic, "resident first" approach to housing and maintenance so our partners can focus on their core mission, whether it's educating students or maximizing military readiness. For more than 20 years, we've used that approach to create safe, high-quality places to live, learn, work and interact for our partners' residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we'd like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We'll also provide you with abundant opportunities for professional growth and giving back.

How You'll Contribute to the Team:

The Assistant Operations Director supports local Property Management leadership to ensure operational and resident satisfaction benchmarks are met. This role will lead the Community Office team of a multi-family property management portfolio through day-to-day issues, as well as, long-term performance. The ability to lead a team, work with cross-functional colleagues to increase connectivity with residents, and provide a positive resident experience is at the forefront of this role.

Primary Responsibilities Include:

• Responsible for meeting or exceeding customer service metrics at an assigned property.
• Manage Community Office team responsible for day-to-day resident relations functions; lead the training and development of team members.
• Analyze resident survey responses and other data to proactively drive the identification of current and emerging location-specific resident issues that are likely to affect the organization and its perception among key constituents; communicate findings and present recommendations to local property management leadership.
• Ensure compliance with SOPs; as necessary, develop corrective action plans that promptly address any inefficiencies.
• Partner with cross-functional colleagues to identify and develop initiatives such as employee training, resident communications, and resident engagement activities that promote a positive resident experience and contribute to the achievement of business goals.
• Own and execute special projects as directed by local Property Management leadership.
• Champion the Corvias culture, mission, vision, and values, and instill a customer service focus within the team.
• Lead the recruitment and retention of a diverse team of professionals; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
• Review and analyze program financial performance to identify challenges and opportunities.
• Other duties as assigned.

Role Specific Requirements Include:

• 6+ years of relevant experience in a business operational role with P&L responsibility with a minimum of 3 years of progressive residential property management experience is required. 4+ years in a supervisory role is required
• Proven success managing people and organizing team activities to ensure operations are highly productive and meet or exceed customer satisfaction metrics.
• Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
• Ability to collaborate with other functional areas and problem solve to make strategic decisions.
• Proven history of leading by example, ensuring both the empowerment and accountability of team members.
• Written and verbal communications skills that reflect an ability to communicate effectively.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve complex or sensitive matters.
• Proven ability to develop operating budgets and manage expenses.
• Computer proficiency, including working knowledge of property management and accounting software.
• Valid driver's license and ability to travel up to 10% of the time.
• Ability to work weekend and evening hours as needed.

Competencies:

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about our Equal Employment Opportunity program by viewing our poster "Know Your Rights".

Learn more about Corvias' External Recruiting Policy.

Learn more about Pay Transparency.