Senior Quality Manager

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Note: Initial review of applications received will commence on May 19, 2025. Any applications received after this date will be placed on hold until screening and selection process of initial applications received has been fulfilled.

Pay Rate
Non-Represented Payband N10
$162,131.00 (minimum) - $245,629.00 (maximum)
Initial negotiable starting salary will be between $162,131.00/annually - $199,727.14/annually, commensurate with education and experience.

Current Assignment
This job announcement is to fill a Senior Quality Manager vacancy in the Quality Assurance department within the Office of Infrastructure Delivery. Primarily, this position will be tasked with executing a robust Quality Assurance Program for the District, including developing, implementing, and updating the Quality Management System and Quality Management Plans to support the quality of capital, and non-capital project delivery during both design and construction as well maintenance activities in addition to supervising and managing quality assurance staff.

In addition, this position will be accountable for project oversight, implementation, reporting and ongoing operational support of project management practices in support of effective and efficient project execution within the Quality Assurance unit. The incumbent will act as the primary liaison and subject matter expert on Quality Assurance practices and processes. The position will also be responsible for performing project audits, surveillances and assessments, identifying at risk practices, mentoring and coaching individuals in quality management; performs related duties as assigned and coordinates activities with other divisions, outside agencies and the general public; provides highly responsible and complex assistance to the Group Manager, Configuration.

The successful candidate will demonstrate the following beyond minimum qualifications:

• Knowledge of ISO -9001, ISO-55000, Asset Management
• Knowledge of continuous improvement principles
• Knowledge of Maintenance best practices
• Knowledge of Project Quality Practices in Design and Construction
• Knowledge of CMMS and RCM
• Experience with managing Quality staff
• Experience with developing metrics pertaining to Quality Assurance programs
• Experience with project reporting and data management
• Experience with the implementation and sustainability of a Quality Assurance program that achieved targeted results
• Experience with developing and improving quality assurance products
• Experience with the formulation of Quality control policies that establish Quality standards
• Comprehensive knowledge of project and program management processes and best practices
• Demonstrated proven leadership skills and ability

1. Assumes management responsibility for assigned services and activities of the Quality Assurance Division within the M&E Department, responsible for on-going systemwide support of quality assurance activities.
   
   
2. Leads the effort to obtain ISO-9001 Certification for the M&E Department and ensure certification is continually evaluated and achieved; aligns M&E's Quality Program with other departments within the District.
   
3. Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
   
   
4. Provides direction on the BART Quality Management System (QMS), including the development of quality assurance procedures and preparation and implementation of quality management plans; manages the performance of scheduled quality audits of BART personnel, contractors, and subconsultants.
   
5. Develops quality assurance training modules, conducts outreach and makes presentations regarding quality assurance activities; educates the organization on the value and benefits of applying the quality program throughout M&E; expands quality program throughout the District.
   
   
6. Develops, maintains, and posts metrics on quality activities, including all findings and resolutions to mitigate reoccurrence (for example, from California Public Utilities Commission or BART System Safety); maintains a Lessons Learned database for M&E (including eBART, Warm Springs and Silicon Valley extensions).
   
7. Manages the Documentation Division, including the implementation of the document control and configuration management processes; gathers rules and system requirements to develop and execute a configuration control plan as well as to implement a document control plan systemwide.
   
8. Educates and influences various M&E divisions in how to apply quality activities and principles to their everyday tasks automatically.
   
9. Manages quality oversight for Core Capacity, Measure RR and other Capital Projects, including the review of design/construction submittals for compliance with BART QMS and contract requirements.
   
10. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
    
11. Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
    
12. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
    
13. Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
    
    
14. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to community programs, policies and procedures as appropriate.
    
15. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of quality management.

Education:
Possession of a bachelor's degree in Business, Public Administration, or a closely related field from an accredited college or university.

Experience:
The equivalent of five (5) years of full-time professional verifiable quality assurance experience, which must have included at least two (2) years of management-level experience.

Substitution:
Additional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.

Other Requirements:
Possession of a valid certification as a Manager of Quality/Organizational Excellence (CMQ/OE) or a Quality Auditor (CQA) issued by the American Society for Quality (ASQ) or similar certification is desirable.

Knowledge of:

• Operational characteristics, services and activities of a comprehensive quality management program
• Operational characteristics, services and activities of a technical documentation control program
• ISO-9001 quality management systems standards
• ISO-55000 asset management standards
• Rules, regulations, standards and codes of technical documentation creation and control
• Principles and practices of budget preparation and administration
• Principles and practices of quality assurance inspection, testing and record keeping
• Principles and practices of program development and administration
• Principles and procedures of contract administration
• Principles and practices of continuous improvement
• Principles and practices of material requisition and procurement
• Principles of supervision, training and performance evaluation
• Methods and techniques of project reporting and data management
• Occupational hazards and standard safety practices
• Related Federal, State and local laws, codes and regulations

• Planning, organizing, implementing and evaluating quality assurance programs
• Overseeing and participating in the management of a comprehensive technical document control program
• Analyzing computer quality assurance issues; evaluating alternatives and developing recommendations
• Implementing and sustaining a quality assurance program that achieves targeted results
• Participating in the development and administration of division goals, objectives, and procedures
• Researching, analyzing and evaluating new service delivery methods and techniques
• Overseeing, directing and coordinating the work of lower-level staff
• Evaluating technical documentation project requirements
• Analyzing or directing the analysis of complex documentation issues
• Supervising and coordinating quality assurance and inspection services
• Performing contract administration duties
• Selecting, supervising, training and evaluating staff
• Ensuring adherence to safe work practices
• Developing, applying and interpreting quality assurance policies and procedures
• Maintaining complex quality assurance documents and records
• Preparing clear and concise reports
• Communicating clearly and concisely, both orally and in writing

• Establishing and maintaining effective working relationships with those contacted in the course of the work

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.