Provider Educator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Provider Educator to join our growing team.

Job Summary:

This position is critical to introducing providers to Acentra Health system and policies related to State of IL HFS contracted programs. The individual within this role will have regular communication with providers via multiple mediums. Educating providers on the use of our Web-based Utilization Management system is essential to the role. This includes being responsible for training activities and available for technical assistance. In addition, this position is responsible for working closely with the Program Director to hold stakeholder meetings and querying providers related to satisfaction.

*This position is primarily remote within Illinois, though occasional travel to the Lombard, IL office may be required to provide on-site coverage as needed.

Responsibilities:

• Provide orientation and ongoing technical assistance for new/existing providers
• Offer recommendations and enhancements to improve educational initiatives
• Create and update Provider Manuals and User Guides. Update web content regularly to ensure content is current and most effective and efficient mode of delivery to providers
• Comprehensive knowledge of eQSuite system and benefit specific guidelines for all services on UM contract
• Provide Helpline support requiring extensive research and resolution skills
• Develop and conduct provider training sessions as contracted
• Coordinate provider stakeholder meetings
• Attend committees, panels, and meetings as assigned. Present and lead meetings, as required
• Coordinate provider satisfaction surveys
• Manage provider email boxes
• Deliver provider training reports on a monthly, quarterly, and annual basis per contractual requirements
• Collaborate with internal and external cross- functional teams to address provider questions, concerns and uphold the quality and integrity of services aligned with contractual requirements
• Communicate with client and external provider Liaisons utilizing any approved web-based technology or by telephone
• Provide internal training to team on skill enhancement on responding to helpline issues
• Report to office location in Lombard IL, as needed for coverage and perform administrative duties as assigned
• Assist in evaluating provider quality trends and developing tutorials to educate providers
• Stay abreast of industry trends, regulatory changes, advancements in healthcare technology and share information to team to improve quality. Be recognized as Subject Matter Expert (SME) on Provider training, trends, issues, and needs
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor's degree in communications, education, healthcare administration or related business
• 3+ years' related experience working with providers related to Provider Relations/education role within a healthcare setting

Preferred Qualifications

• Must have the ability to review and analyze documentation against set standards
• Proficient in creating and delivering educational training material using web-based technology
• Demonstrated problem solving skills to promptly issue resolution initiatives
• Proficient in writing newsletters, emails, presenting on webinars and PowerPoint presentations
• Customer Service experience
• Knowledge of training or workplace learning methodology
• Familiarity with Microsoft Office products and computer applications with ability to navigate through multiple screens
• Knowledge of adult learning principles
• Ability to maintain confidentially standards and HIPAA compliance when evaluating all pertinent issues

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."