HREX IS Operations Manager for Recruitment

IS Service Owner

Technology Operations Manager (Talent Acquisition)
*Orchestrates the delivery of all maintenance and support activities for the Talent Acquisition Area of HRIS.
*Operates on tactical level of managing 3rd party suppliers by managing performance metrics, resolving issues
*Coordinates in monthly reporting against contractual targets for the technology applications for recruitment.
*Ensures relevant IS methodologies, procedures and processes are followed (ITIL).
*Builds IS Domain Service operation activities in cooperation with IS Service Owners and IS Solution Architects.
*Integrates Operation and Build activities (DevOps scope) in collaboration with Build Team.
*Plays an active role in the definition of new contract with Vendors for the operational activities, service levels and Service Level Agreement (SLA) definition.
*Contributes to the IS Service Catalogue, sets directions in the areas of service introduction and end user support.
*Is responsible in incident management for ensuring service restauration within agreed SLA, business impact analysis and prioritization.
*Is responsible for reviewing the root cause of incidents (define workarounds, known errors and root cause analysis), following up on fixing root causes by planning problem resolution and change implementation.
*Supports major incident and critical situation resolution.

• IT Professional 7yrs+ experience in the relevant area, with hands-on experience in similar role, managing IT applications and infrastructures.
• Background and experience in one or more technology areas: IT infrastructure, DevOps, engineering and software architecture design, SaaS based applications.
• Understanding of ITIL concept, managing supplier via managed services model through different contractual metrics.
• Experience in AMS vendor operational management
• Knowledge and ability to use ServiceNow to optimize and review: Incident Management, Problem Management, Service Requests and all processes related to domain service delivery.
• Good knowledge of compliance, security, SOX, GDPR and other corporate standards and IS Policies.
• Previous experience in support global HR applications is a plus
• Fluency in English is essential (written and spoken)

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