Unit Secretary-Adult

Job Summary: The Unit Secretary-Adult works under the direction of a registered nurse to perform the secretarial and/or clerical aspects of patient care; ensures optimum patient flow by keeping the charge nurse informed of any admissions, transfers or discharge orders; serves as department and/or unit receptionist; maintains inventory of supplies, equipment, and forms; utilizes interpersonal skills to maximize customer service, safety, and professionalism; contributes to a work environment of caring and cooperation among a culturally diverse workforce, patient, and visitor population. Performs other duties as needed.

Education and Experience: High School Diploma or GED required; one or more years of college education preferred. One or more years of clerical experience preferred; healthcare, psychiatric or chemical dependency experience preferred.

Knowledge and Skills: Knowledge of medical terminology and hospital billing systems preferred. Knowledge of specific age groups preferred. Demonstrates thorough knowledge of English grammar and punctuation in preparation of correspondence and reports. Demonstrates good computer and typing skills. Ability to input data into computer; good eye-hand coordination. Ability to speak clearly in person and over the phone; ability to write clearly and concisely; ability to listen well and interact appropriately with patients, visitors, employees and outside agencies. Ability to establish effective relationships with supervisor, other employees, patients (as appropriate) and outside agencies; ability to effectively intervene with agitated or hostile clientele. Ability to maintain confidentiality. Ability to concentrate on several assignments simultaneously; ability to organize and prioritize; ability to work with limited supervision; ability to execute duties in an efficient manner with attention to detail; ability to receive and accurately carry out instructions. Able to distinguish colors, hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications: Ability to perform Prevention and Management of Aggressive Behavior (PMAB) techniques for physical restraint of patients as necessary, required within ninety (90) days of hire. Current Basic Life Support (BLS) certification preferred.