Inside Sales Specialist

The role of Inside Sales Specialist will provide inside sales and support within the Products & Services department in North American Exhibitions business unit with GES.

Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, and exhibit systems (booth rentals).

The Products & Services team key functions include selecting new products for offering, project management for product launches, selling the products and services, tracking products sales and other relevant KPIs, and adjusting to market demands.

Strong customer service, written and verbal commutation skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.

Responsibilities

• Telemarketing customers as the inside sales representative for the purposes of soliciting GES services including Inbound and Outbound Shipping (Logistics).
• Complete outbound phone campaigns and receive inbound sales order calls.
• Meet established revenue targets.
• Maintain excellent customer service satisfaction for both internal and external customers.
• Generate product and services leads for the purpose of securing additional exhibitors/new customers for GES.
• Ability to work with general managers and operations to ensure products and services delivered to exhibitors at show site.
• Consistently maintain accurate documentation in appropriate business systems including responding to chat line inquires.
• Maintain excellent customer service satisfaction for both internal and external customers; ensure connecting external customers with the proper internal resource.
• Educate exhibitors on using our eCommcerce platform, Expresso.
• Other duties as assigned.

Qualifications

• High School/GED required.
• Previous experience phone sales and cross selling products
• Shipping, Exhibition or Trade Show experience a plus.
• Must be able to learn product line and verbally describe to clients without the use of industry jargon.
• Display the consultation skills necessary to successfully represent and sell products and services to existing customers and prospects
• Strong organizational, problem-solving skills for first class customer service experience.

Work Environment

• Remote
• Extensive phone use

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...