Sr. Program Operations Manager

Requisition Number: 100793

Sr. Program Operations Manager

Location: This is a hybrid opportunity.

Salary: $152,320 - $201,705 per year

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Sr. Program Operations Manager, you will be responsible for overseeing and managing the delivery of IT outsourcing services to one of our largest clients. We will count on you to ensure that all services are delivered in accordance with the client's requirements and company standards, while continuously seeking opportunities for improvement and innovation. Along the way, you will get to:

• Client Relationship Management:Act as the primary point of contact for the client, ensuring a strong and positive relationship. Regularly meet with the client to discuss performance, address concerns, and identify opportunities for improvement.
• Program Oversight:Oversee the entire IT outsourcing program, ensuring that all services are delivered on time, within budget, and to the highest quality standards. This includes managing resources, schedules, and budgets.
• Team Leadership:Lead a team of IT professionals, providing guidance, support, and mentorship. Foster a collaborative and high-performance culture within the team.
• Service Delivery:Ensure that all IT services are delivered in accordance with the client's requirements and company standards. This includes managing service level agreements (SLAs), performance metrics, and continuous improvement initiatives.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree is preferred.
• Minimum of 10 years of experience in IT outsourcing or IT Infrastructure, with at least 5 years in a program management role.
• Experience managing large, complex IT outsourcing programs is essential.
• Deep understanding of Networking, Storage, Compute, and cloud strategies.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Salinas||California (US-CA)||United States (US)||IT Infrastructure & Support|| None||US - San Diego, CA||