Level 2 Support

What We Do

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - Data and Analytics, FTSE Russell, Risk Intelligence, Capital Markets and Post Trade - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

Role Summary

We are hiring for a "Technical Specialist - FX Application Support" based in the Capital Markets Foreign Exchange Division. The successful candidate will handle production support activities of all the applications in the CMFX bucket and will be working with teams in the UK, US, Sri Lanka, and Singapore to ensure near 100% availability. As part of the IT Capital Markets FX Support Team, you get to be involved with handling user support issues, problem analysis, and bug fixes with deep-dive analysis into key applications.

Responsibilities

• Application Support and Configuration: Configures and maintains applications, proposes system changes, and supports business users by resolving errors and queries.
• CI/CD Pipeline Development: Develops and maintains CI/CD pipelines, integrates automated testing and security tools, and implements blue-green deployments and canary releases.
• Monitoring and Incident Response: Configures monitoring and alerting solutions, responds to performance issues and security threats, and conducts root cause analysis.
• System Reliability and Performance: Ensures high availability and performance of services through monitoring and optimization.
• Incident Management: Responds to and resolves incidents, conducts post-mortems, and implements improvements to prevent recurrence.
• Automation and Tooling: Develops and maintains automation tools to streamline operations and reduce manual intervention.
• Capacity Planning and Scaling: Plans for future capacity needs and implements scaling strategies to handle growth.
• Collaboration and Documentation: Works closely with development teams to improve system reliability and maintain comprehensive documentation.
• System Monitoring and Maintenance: Regularly checks on performance, logs, and system uptime.
• User and Security Management: Manages user accounts, permissions, and applies security patches.
• Backup and Recovery: Performs backups, tests integrity, and implements disaster recovery plans.
• Software and Network Management: Installs updates, configures network interfaces, and troubleshoots issues.
• Scripting and Documentation: Automates tasks with scripts and maintains system documentation.
• Network Monitoring and Troubleshooting: Continuously monitors network performance and resolves connectivity issues.
• Configuration and Maintenance: Configures network devices, manages updates, and ensures optimal performance.
• Security Management: Implements and maintains network security measures, monitors for threats, and applies patches.
• Documentation and Reporting: Maintains detailed network documentation and generates performance reports.
• Technical Support and Training: Provides advanced technical support to users and trains junior staff on network protocols and best practices.
• Incident and Recovery Management: Acts as Recovery Manager during major incidents, plans and executes recovery actions, and ensures timely escalation.
• Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.
• Configures monitoring and alerting solutions using Datadog, Azure Monitor, and Application Insights.
• Responds to performance issues, security threats, and other incidents, conducting root cause analysis and implementing preventive measures.

Minimum Qualifications

• Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• At least 6 years of in hand experience in any FOREX Application product support or similar application support team.

We are looking for experienced talent. If this sounds exciting to you, click 'Apply' to join our team today!

About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision-making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling the growth of the green economy, and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, how it's obtained, your rights, and how to contact us as a data subject.

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.