Business Operations Manager

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Extension is a modern educational organization dedicated to delivering science-based information to people, businesses, and communities. We provide access to face-to-face and online education to our customers-when they want it, where they want it, and how they want it-to help them address problems and take advantage of opportunities for improvement and innovation. Partnering with and funded by federal, state, and county governments, we have a long tradition of bringing unbiased support and education to the citizens of Pennsylvania. We make a difference locally through focused engagement with offices in PA's 67 counties and more widely to customers connecting in the digital landscape. As an innovator in education and consulting delivery, we continue to implement a robust business platform and product development process aimed at enhancing our reach and value for our customers. A description of our business approach can be seen at http://agsci.psu.edu/atlas.

Penn State Extension is seeking a high performing, positive, enthusiastic, critical and strategic thinking, problem solving Business Operations Manager, who is skilled in financial/budgetary, personnel, and operations management; problem, change, project, and process management; strong relationship building; and thrives in a complex, dynamic, fast changing environment. This individual, as a member of a collaborative team of other Extension Area Business Operations Managers across the commonwealth, will provide leadership, direction and oversight to the operational/business functions and processes for the county extension offices in their assigned geographic area.

Major responsibilities include:

Financial/Organizational Leadership and Management:

• Responsible for managing the overall financial aspects of the assigned County Extension offices, operating effectively and accurately with integrity and excellent stewardship.

• Strategize and develop budgets, working closely with the Area Client Relations Manager; preparing financial analysis, forecasts, and reports; ensuing funds are available for facilities/office operations.

• Authorize and administer financial transactions ensuring compliance with funding source and purpose and processing income and expenses on a timely basis.

• Champion organizational change and provide leadership adherence to organizational policies, procedures, controls and government regulations.

Personnel Leadership and Management:

• Directly supervise and manage work activities of the county based Administrative and Financial Support Staff assigned in the designated geographic area.

• Recruit, hire, orient, mentor, develop and evaluate this Administrative staff.

• Ensure County offices excel in customer service to internal and external clientele.

• Ensure work environment supports and fosters diversity, equity and inclusion.

• Resolve complex issues and concerns; respond to risk management issues and engage appropriate individuals in discussions and resolution to issues.

• Facilitate human resource actions for administrative support positions.

Office and Facility Leadership and Management:

• Manage and oversee the daily operations and maintenance of the Extension offices and any auxiliary facilities such as 4-H centers in designated geographic area.

• Manage and oversee the purchase and maintenance of equipment, fixed assets and supplies to support the office.

• Consult with other departments regarding technology planning and purchasing of equipment and software for staff.

Relationship Leadership and Management:

• Understand and articulate the mission of the College of Agricultural Sciences and Penn State Extension.

• Develop and maintain relationships with internal and external stakeholders to ensure effective communication, collaboration and follow through on organizational initiatives, commitments, and issues; maintain knowledge of complex issues.

• Collaborate with Area Client Relationship Manager to build effective working relationships and liaisons within the geographic area to include county government and other partners.

This position offers a flexible work arrangement that combines remote and on-campus work.Questions related to flexible work should be directed to the hiring manager during the interview process.

Education and Experience:

Minimum requirements include a bachelor's degree or higher plus 8+ years of relevant experience, which includes 3+ years of supervisory experience, equivalent combination of education and experience accepted.

Travel is required. This position requires the operation of a motor vehicle as part of the job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Application Requirements:

Applicants should provide a cover letter, resume and evidence, either woven through their application materials or as separate statements that demonstrate their:

• Management and leadership experience in budget and financial administration, project management, problem and change management, building and maintaining relationships, and application of policy and procedure.

• Commitment to fostering diversity, equity, and inclusive excellence, which creates a positive environment in their work environment.

• Effective human relations, experience in supervising, coaching, and mentoring.

• Outstanding oral and written communication skills and the ability to listen effectively.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: