Guest Services Team Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Team Lead

Huntsville, AL

7:30AM to 4:00PM CT

We are seeking a professional Guest Services Team Lead for our client in Huntsville, Alabama. We are looking for an individual who understands the value of excellent customer service and how to deliver it. This position will provide daily oversight of soft services, including site tours, conference reservations, food service vendors, fitness center equipment and policies, and communication of client security procedures. The candidate is expected to present a pleasant and professional impression while on site, being highly organized, dedicated, and able to manage a variety of duties simultaneously.

• Sets an exemplary, helpful, friendly service standard.
• Serves as an informational resource for the building.
• Order office supplies as instructed for Receptionist team.
• Manage Fitness Center waivers and access.
• Coordinate and manage food service vendors and daily lunch delivery.
• Assist Conference Services Manager with large-scale meetings, providing support with guest pre-registration, badging, and catering when needed.
• Acts as primary driver of tour van for customer facility tours throughout the Huntsville portfolio which are scheduled with client business group.
• Manage team of Receptionists, to include site coverage schedules, job performance, training and coaching on policies, procedures, programs, and standards of excellence.
• Conduct staff meetings with team members on a regular basis.
• Provide and arrange back-up coverage for the Receptionist team as needed.
• Create and manage security briefing appointments for the security team in the Visitor Management system. Includes creating appointments, sending appointment invitations to contractors, screening contractor registration information, and approving/denying contractor badge photos.
• Work with the onsite Facility Management team to create and manage contractor security badge expirations and extensions.
• Special projects as assigned.
• Working hours for this position is 7:30 am - 4:00 pm, M-F with flexibility to work overtime when needed.
• All other duties and tasks assigned.

Skills and Aptitudes:

• Excellent communication skills including verbal and written
• Excellent problem solving and leadership skills
• Proficient in Microsoft Office, Microsoft Teams, digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guest requests in a timely manner
• Ability to prioritize tasks under pressure
• Self-motivated and action-oriented team player
• Strong organizational skills
• Must have clean DMV driving record
• Must be able to lift 30 lbs.
• Must be comfortable driving fifteen passenger van

Education/Experience:

• Associate degree or equivalent work experience
• 3-5 years' experience in progressively responsible roles in hospitality, sales, marketing, or related field

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.