Senior Manager of Student Engagement, Office of Student Involvement, UMKC Division of Student Affairs

University of Missouri-Kansas City, Division of Student Affairs: The Office of Student Involvement Office

The mission of the Office of Student Involvement (OSI) is to engage students in a vibrant campus community through holistic, co-curricular experiences.

The Senior Program Manager manages and coordinates the day to day operations and student-facing services of the Office of Student Involvement, including student organization support, RooGroups administration, and event proposal review. Exercises judgment based on analysis of multiple sources of information to solve complex operational challenges. Assists in developing and implementing program guidelines and policies, ensuring compliance with university regulations. Impacts a range of customer, operational, and service activities within own team and related Office of Student Involvement areas. Communicates difficult or sensitive information and builds consensus among diverse stakeholders. Represents Office of Student Involvement to students, faculty, staff, and external constituents.

Duties include, but are not limited to, the following:

• Oversees daily workflows for all student facing services, including front desk inquiries and student organization support.
• Administers the RooGroups student organization system and reviews event proposals to ensure policy and risk management compliance.
• Supervises program coordinators and support staff; organizes and leads regular 1:1's and staff training.
• Tracks and reports on student service metrics, event attendance, and system usage; prepares monthly performance dashboards.
• Serves as primary liaison for student and campus partner inquiries, facilitating resolution and ensuring high standards of service.
• Conducts programs for students in their functional area including, but not limited to, Stress Less Fest.
  

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.

* Experience with student organization management systems (e.g., CampusGroups).
* Demonstrated excellence in student service within a higher education environment.
* Ability to analyze quantitative and qualitative data to inform decision making and continuous improvement.
* Strong interpersonal and communication skills.
* Prior supervisory or team lead experience.
* In depth conceptual and practical knowledge of co curricular and student support operations.

Annual salary ranging from: $58,572.80-$62,000. Commensurate with experience, education, and internal equity.

Open until filled, for best consideration apply by May 18, 2025.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.