Bartender - Full time

Pay Rate: $28.26/hour

Hilton Waikiki Beach is seeking an energetic Full-Time Bartender to join their Beverage Team!

The Bartender is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Lounge, Magic Show, Pool Bar, Banquets and Restaurant; collecting payments; assist in maintenance of bar area; and making drinks for Restaurant food servers and cocktail servers.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide "Can Do" attitude genuine hospitality
• Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and upselling to premium products as appropriate 35%
• Demonstrates a thorough knowledge of beverage recipes and mixing procedures 35%
• Maintains knowledge of bar inventory and wine selection to respond properly to customer questions 20%
• Prepares drinks in accordance with the server's and guest's order 50%
• Stocks and orders all supplies and glassware; displays beverages in an attractive fashion 15%
• Provides excellent customer service by suggesting food and beverage recommendations and upselling as appropriate 35%
• Demonstrates a thorough knowledge of the menu 20%
• Provides guest with a high level of knowledge for menu choices 10%
• Takes guest's order - provides explanation of menu and upsells as appropriate 10%
• Utilizes MICROS POS to accurately enter food & beverage orders an process discounts and payments 10%
• Keeps bar area and floor areas clean 5%
• Completes all side work assignments to restaurant bar standards 10%
• Consolidates/prepares bar garnishes and mixes/juices 15%
• Performs duties according to the Department of Health sanitation and food safety guidelines 20%
• Understands and follows the Department of liquor control laws and regulations for beverage service
• Handles cash, checks and/or credit cards in accordance with Hilton policies
• Perform related duties as assigned by Manager
• Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers, and any hotel issued certificates 20%

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.