CASE MANAGER #00095086

Student Well-Being

The Student Well-Being Non-Clinical Case Manager at Missouri University of Science and Technology plays a pivotal role in supporting the well-being and academic success of students by providing case management services for students facing personal, academic, or social challenges. This role focuses on connecting students with campus resources, coordinating support services, and helping them navigate complex situations that may impact their university experience. The Non-Clinical Case Manager works collaboratively with other departments to ensure a holistic approach to student support.

Key Responsibilities

• Provide individualized support and case management services to students facing various issues, including academic difficulties, financial concerns, housing insecurity, basic needs, and personal challenges.
• Complete intakes and screenings into the Student Well-Being department
• Serve as a liaison between students and various campus resources, including academic advising, financial aid, housing, and counseling services.
• Collaborate with the university police and other support services and respond to crisis situations on campus, ensuring students receive appropriate care and follow-up.
• Provide immediate support to students in distress and coordinate with emergency services when necessary.
• Assess student needs and develop action plans in collaboration with the student to address barriers to their success.
• Monitor student progress and follow up regularly to ensure they are accessing and benefiting from available resources.
• Maintain an up-to-date knowledge of campus and community resources and make appropriate referrals.
• Promote awareness of case management services throughout campus.
• Work closely with faculty, staff, and other university departments to advocate for student needs and ensure a supportive learning environment.
• Participate in UCARE to support student well-being.
• Maintain detailed records of student interactions, case management activities, and outcomes.
• Prepare regular reports on case management trends, outcomes, and areas for improvement.
• Respond to after hours or weekend emergencies on a limited basis
• Other duties as assigned

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Master's degree in social work or psychology
• Two years of post-degree experience with case management, social work, or related field
• Clinical and behavioral intervention experience
• Higher education experience
• Awareness of issues affecting today's students and high-risk populations in higher education
• Experience (typically 2 years) managing situations and engaging with individuals who are experiencing distress with complex factors, traits, or tendencies
• Experience making risk and behavioral assessments using evidence-based methodologies

The anticipated hiring range for this position has been established as $21.42-$22.25 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9
University Title: STUDENT SERVICE COORDINATOR II
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.