Intake Specialist, The Nest

Role: Intake Specialist

Reports to: Program Manager

Program: 1603- Housing Retention

Department: Permanent Supportive Housing

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

The Intake Specialist, Project Based Housing will support the Program Manager, Housing Intake Services and participate in the intake process for individuals referred to our housing programs. The Intake Specialist, Project Based Housing will be knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as appropriate documentation required for each application. In order to promote efficient lease-up processes, the Intake Specialist, Project Based Housing will work to ensure that applications are completed in a timely manner and submitted to the appropriate entity. This includes HACLA, HACoLA/LACDA, Brilliant Corners, and property management applications.

Essential Duties and Responsibilities:

• Ensure outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within timeline specified in DHS Housing for Health Intensive Case Management Services statement of work.
  
• Screen newly referred clients to ensure they meet eligibility requirements.
  
• Complete housing authority applications and submit to supervisor for review in a timely manner
  
• Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS, RMS) in a timely manner.
  
• Review housing subsidy / voucher applications (HACoLA/LACDA, HACLA and Brilliant Corners) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation.
• Ensure that non-eligible clients have documentation supporting determination of ineligibility and that they are referred back to appropriate alternative services.
  
• Ensure accurate data entry needed for all reporting requirements and outcomes.
  
• Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes.
  
• Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
  
• Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws.
  
• Ensure adherence to all agency, department, and program policies and procedures
  
• Coordinate appointments, transportation, and follow-up services for Clients to ensure they have necessary documents needed to complete applications.
  
• Directly transport Clients in personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing.
  
• Communicate effectively with property managers and other third party partners.
  
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.

Qualifications:

• High School Diploma or GED or Equivalent
• Valid Driver's license, reliable car, auto insurance that meets state requirements, and an acceptable driving record.
• Two years of equivalent experience or Bachelor's degree and one year experience providing services to individuals living with mental illness and/or substance addictions.
  
• Able to demonstrate knowledge of the multiply housing subsidy types, housing application process, and eligibility requirements.
  
• Able to work in a high tolerance Harm Reduction environment.
  
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.
• Skilled in data collection.

Work Environment:

• Field ( will need to travel) and indoor office environment
• On occasion walk or drive to different local sites