Infrastructure Consultant (Hybrid)

*Securian Financial Groups internal position title is Infrastructure Consultant.

Position Summary:

As a ServiceNow Infrastructure Consultant, you will be responsible for directing, engineering, maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securian's business objectives and overall IT strategies. You will design, develop, and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.

Responsibilities include but not limited to:

• Maintain, support, and develop the ServiceNow platform via scripting and system configurations.
• Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.
• Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications.
• Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.
• Train internal associates and administrators in the use and configuration of ServiceNow applications.
• Own your code from design to delivery, including test automation and detailed documentation.
• Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets.
• Provide rotational after-hours on-call support for ServiceNow production issues.

Qualifications:

• 3-5 years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.
• Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.
• Skilled in configuring ServiceNow Discovery and Orchestration.
• Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.
• Strong verbal and written communication skills to convey technical information and ideas at all business levels.
• Proven ability to effectively prioritize and execute tasks in a fast-paced environment.
• Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.

Preferred Qualifications:

• 3-5 years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform.
• Bachelor's Degree or equivalent experience, education, and certification.
• Broad technical experience that includes integrations and infrastructure build and support.
• ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).
• Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).
• Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files.
• Experience with ServiceNow reports, dashboards, and Performance Analytics.
• Knowledge of Information Protection strategies (DR, encryption).
• Understanding of data management and concepts such as data normalization, record retention, and archiving.
• ITIL certification V3/V4.
• Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.

#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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