Senior Operations Intelligence Analyst

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YOU BELONG HERE

What Awaits You?

• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhhs.mybenefitsjhhs.com/

Summary

The Senior Operations Intelligence Analyst is responsible for identifying, querying, analyzing, and presenting through reports and presentations, a variety of data to support quality and performance measurement initiatives throughout the Johns Hopkins Health System. This will require close collaboration with staff within the Office of Telemedicine, clinical departments, and many other analytic, quality, financial, and business planning groups throughout the system. Data and reporting support could encompass areas such as patient satisfaction survey programs, quality and patient safety reporting, clinical outcome performance tracking, asset utilization and measurement support, billing and compliance metrics, finance, business development, and others. The successful Senior Analyst will analyze and organize complex qualitative and quantitative operational, clinical, financial and administrative data from multiple data sources, and synthesize results into meaningful reports and presentations on a regular basis, leveraging Tableau tools, SQL querying and Excel analysis, Epic reporting tools such as reporting workbench and radar, as well as other tools. Effectively supports the organization by maintaining quality requirements and functional design specifications ensuring design and integration standards are met for assigned Johns Hopkins Health Systems telemedicine programs. They will leverage their skills working with large data sets, distilling data down into digestible information, for consumption by senior leadership and staff across the organization. They will serve as a resource and role model for other data analysts, and train other analysts and end-users on core analytic and reporting capabilities.

Participates in upgrading existing programs and includes requirements definitions, design, development, training and support per the system life cycle methodologies and system development standards. Provides end user support and collaborates with end users to provide workflow analysis to support departmental and organizational efficiencies, objectives and goals while following applicable policies and procedures.

Specific Duties include but are not limited to: Maintaining and supporting existing programs. Testing and auditing billing and compliance metrics. Investigate and resolve telemedicine related patient safety events and Help Desk tickets as assigned. Support system wide Go Live's and provide post Go Live analysis for optimization. Optimize existing workflows and retrain staff when new functionality is available. Audit, review, inventory and coordinate updating of training materials. Participate in upgrade testing and validation. Track and audit dashboard to ensure functionality and veracity.

Education:

Bachelor's degree in Healthcare Administration, Education, Business Management, information systems or statistics or related field. Master's degree is preferred.

Required Licensure, Certification, On-going Training:

Preferred - Operations Certifications such as PMP, Agile, Lean Sigma, Six Sigma etc.

Work Experience:

Requires a minimum of 5 years of experience in data analysis methods, workflow analysis and implementation of new programs in a healthcare operations, administrative, clinical or research setting. Project management skills and/or experience a plus. MS Access and/or SQL Server database experience a pl

Salary Range: Minimum 33.90/hour - Maximum 55.98/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.