New

Call Center Representative

Butler America Aerospace L.L.C.
$17-21.50
sick time, 401(k)
United States, New York, East Syracuse
May 09, 2025
Call Center Representative Location:East Syracuse, NY Job ID: #70992 Pay Range: $17-21.50 Responsibilities Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Requirements: Microsoft Office proficient Type 35-45 words per minute Excellent verbal and written communication skills HS Diploma/GED Benefits provided:401K,medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. #ZR