Manager of Technology Assets - New York, NY

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The Legal Aid Society, the nation's oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long - working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve.

Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough. The 2,300+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

Reporting to the Director of U/X, The Manager of Technology Assets will be responsible for acquiring, cataloguing, managing, and protecting Legal Aid's technology assets, and will support and oversee the daily operations of the U/X team.

ESSENTIAL DUTIES/RESPONSIBILITIES

Asset Management and Coordination

• Work with the Director of U/X to drive the creation, management, and enhancement of the Technology Inventory system
• Responsible for managing IT's device inventory, including assignment, routine monitoring, and reviewing performance
• Oversee the management of IT assets throughout their lifecycle, including procurement, deployment, tracking, maintenance, reclaiming and responsible disposal
• Develop and implement asset/inventory management policies, procedures, and best practices to ensure compliance and optimize asset utilization across the organization
• Conduct Audits to verify the accuracy and integrity of asset data and to support easy and consistent search and delivery of assets
• Work with the IT Directors and the Administrative Coordinator to partner with vendors and service providers to manage hardware and software procurement, maintenance, and licensing
• Collaborate with cross-functional teams to establish inventory tracking systems, implement asset tagging, and maintain accurate inventory records
• Conduct regular analysis and reporting on asset usage, demographics, and lifecycle metrics, providing valuable insights and recommendations for strategic decision-making
• Contribute to the development and maintenance of technical documentation for hardware and software configurations, processes, and procedures
• Collect feedback from staff about the performance of their devices and implement strategies to ensure device inventory aligns with business needs
• Be the responsible person in IT who can answer the question "where is that piece of equipment, who is it assigned to, what is its value?"

User Experience Support

• Work alongside the U/X supervisors to provide support and guidance to U/X Technicians under the supervision of the Director of U/X
• Collaborate with other IT teams to resolve technical issues
• Monitor and report on help desk performance metrics, proactively identify areas for improvement and developing and implementing strategies to resolve
• Demonstrate strong leadership skills to consistently deliver outstanding results on-time, meeting the identified needs/business requirements, and in line with established budgets
• Provide excellent customer service and support to employees across the organization

Professional Development and Other Duties as Assigned

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

QUALIFICATIONS

Required qualifications:

• A combination of 7 years of post-secondary education and work experience, with at least 3 years of experience working in a technical and/or an end user support role

Preferred qualifications:

• An associate or bachelor's degree is strongly preferred but not required
• 3-5 years of people management experience is preferred
• 3-5years of vendor management experience is preferred

KNOWLEDGE, SKILLS AND ABILITIES

Position Based Knowledge, Skills, and Abilities:

• Good communication and problem-solving skills
• Good training skills, both end user and technical staff
• Know how to knit a team together playing to individual team members' strengths while following a defined strategy and best practices as defined by the executive team
• Wide experience using and managing digital asset management and inventory software
• Strong familiarity with M365 suite tools including administration
• Expert level Excel, Word and Forms user
• Deep knowledge of Microsoft Intune administration and reporting functionality
• Familiarity with responsible tech recycling, with a vendor network
• Strong communication skills, written and verbal

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society's mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society's mission and values

Physical, environment, travel, and other duties required:

• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video
• Requires occasional physical movement to perform essential job functions which may include, bending, reaching, pulling, pushing, standing or walking for long periods of time, accessing small spaces
• Will require travel within NYC, across the five-borough region
• Ability to lift 30 pounds on an occasional/routine basis

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $95,000 - $105,000

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

Manhattan - Legal Aid Society Headquarters