Social Care Navigator - Kingston

When you work for Gateway Hudson Valley, you make a difference in people's lives.

Our Vision: To be a leader in supporting individuals as they strive to achieve a hopeful, satisfying, active, and contributing life.

Rate of pay commensurate with years of experience at GHV

We offer Medical, Dental, Life Insurance, 403(b) Retirement, Holidays, and generous PTO

POSITION SUMMARY

Gateway Hudson Valley seeks a Social Care Navigator to connect vulnerable Medicaid populations living in the Hudson Valley to community-based social supports and "close the loop" on referrals using an online referral technology platform. The Social Care Navigator will be responsible for engaging Medicaid beneficiaries to assess their Health-Related Social Needs confirming eligibility for Social Care Network (SCN) services, and facilitating navigation to needed community-based social supports (prioritizing food, housing, and transportation services); all while ensuring access to effective, culturally and linguistically tailored services.

The Social Care Navigator works independently but under the supervision of the Navigator Supervisor. The Social Care Navigator will also work closely with SCN clients, community-based partners, and other Gateway Staff to care, share experiences/best practices, and troubleshoot issues.

ESSENTIAL RESPONSIBILITIES

• Conduct outreach to Medicaid populations residing in the SCNs in the Hudson Valley and utilize a standardized intake assessment tool to assess their health-related social needs.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in the SCN and existing local social services infrastructure.
• Follow up with clients to confirm that needs have been addressed.
• Complete training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid beneficiaries to SCN services.
• Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
• Inform SCN learnings based on client experiences and insight about Medicaid population needs.
• Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
• Participate in network partner engagement meetings, staff/team meetings, mentoring meetings, planning meetings, and others, as requested.
• Work closely with the supervisor and SCN management to support the team in developing/revising screening and navigation workflows and process improvements that increase network effectiveness.
• Identify and prepare participant success stories to demonstrate SCN's impact and promote the network.
• Provide support for team training and productivity reporting, upon request.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Excellent communication and listening skills with the ability to put clients at ease and show empathy.
• High degree of self-organization and ability to work independently.
• Ability to rapidly navigate workflows within a technology platform.
• High level of professionalism including timeliness and high-quality case documentation.
• Ability to work remotely, over the phone, as needed.
• Ability to communicate effectively in person, via email and/or phone with providers, network clients/participants, and community-based partners, as needed.
• Comfortability providing brief presentations and training to provider and community-based partners on available SCN resources and referral processes.
• Knowledge and experience working with vulnerable populations.
• Enthusiasm for assisting people of diverse backgrounds.
• Demonstrated experience in identifying and solving problems constructively.

Education

• Associate degree required (with coursework in community health preferred)
• Bachelor's Degree preferred (in related field of study)

Experience:

• 1 year experience working in human services preferred

Preferred Qualifications:

• Bilingual or multilingual preferred.
• Knowledge of motivational interviewing and/or other coaching techniques preferred.

ESSENTIAL RESPONSIBILITIES

Health, Safety, & Compliance

• Maintain a work environment in a clean, organized, and safe manner. Conduct daily inspections of work areas to look for unsafe conditions
• Use all required safety devices and personal protective equipment. Train staff on all safe operating procedures and on the use of personal protective equipment
• Provide leadership and positive direction necessary for maintaining a safe work environment as well as hold all subordinates accountable in providing direction necessary for maintaining a safe work environment
• Actively participate in and support employee participation in health and safety practices and accident prevention
• Ensure all accidents are reported to supervisor and Human Resources, thoroughly investigated, and properly documented. Investigate near-miss incidents to determine root cause to promote accident prevention.
• Be familiar with the Health & Safety Program and abide by all safety and health rules, work practices, and regulations.

Agency Standards

• Demonstrate positive work attitudes and habits. Act as a role model for success of staff and residents
• Maintain a clean and neat appearance consistent with agency standards and act as a role model
• Attend all required meetings and trainings
• Participate in training programs for professional growth as scheduled and approved
• Responsible for understanding and adhering to Gateway Community Industries' Corporate Compliance Policy and Standards of Conduct as well as all applicable program rules, regulations and policies. Keep abreast of any changes or modifications to policies or regulations. Ensure that all staff are knowledgeable of applicable regulations, laws, and policies

WORKING CONDITIONS

• Must be able to sit or stand for up to 8 hours per day
• Must be able to bend down or kneel occasionally (1-2 times per week)
• Must be able to bend and use hands, wrists, and fingers with full range of motion
• May occasionally be required to lift up to 15 pounds (1-2 times per month)

REGULATORY CLEARANCES REQUIRED:

• Must have a valid NYS Driver's License.
• Background checks are required.

We are an EEO/AA employer M/F/D/V/SO employer