Recovery Solutions Associate II

The Associate II, Recovery Solution assists in the preparation of loan recovery legal cases, and monitors and documents case status.

• Gather loan documentation to support legal cases, including miscellaneous research requests
• Monitor status of legal cases, reviewing accounts and cases for action/follow up
• Respond to attorney communications, escalating to leadership as appropriate
• Process recovery payments as applicable
• Respond to member inquiries regarding case status
• Coordinate the delivery of all incoming and outgoing department communications

• Minimum Education: High School Diploma or GED
• Minimum two years' experience in office administration, preferably in the financial services industry; experience with charge off collections is preferred
• Working knowledge of FDCPA is preferred
• Basic knowledge of financial industry operating areas including functions, products & services is preferred
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Ability to foster strong relationships with internal and external stakeholders
• Proven ability to professionally handle sensitive documents
• Good research, analytical, problem solving and critical thinking skills with an excellent attention to detail
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)