Service Delivery Analyst Specialist

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

Please note:

This role is only available at the locations listed in the job post

Hybrid (three days in-office, two days virtual)

About the role:

Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing?

• Provides technical support activities for a software production processing environment. 24-hour support on a rotation basis

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Troubleshoot ability and resolve any issues related to the cloud environment

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Monitor and maintain multiple (hybrid) cloud environments for the organization

• Documents workflows, knowledge articles, and anything under the service management framework

• Develop automation scripts for efficient deployment and operations of cloud-based resources

• Analyze the technical needs of an organization and propose suitable cloud solutions

• Manage disaster recovery and create backup strategies for cloud-based systems

What you will need:

All minimum requirements with 8 -10 years' experience:

• 8 -10 years' experience with Cloud services (Azure or AWS)

• 8 -10 years' experience with various network topologies, LAN/WAN, TCP/IP, Ethernet

• 8 -10 years' experience with application deployments and interacting with clients during testing phase

• 8 -10 years' experience with Linux O/S and general Unix administration

• 8 -10 years' experience with scripting using Groovy, Perl and or Java

• 8 -10 years' experience working with direct client interaction

• 5 -6 years' experience with IT service management frameworks (e.g., ITIL)

• 5 -6 years' experience with implementing, and manage cloud-based systems and applications

• 5 -6 years' experience with bicep, terraform and cloud implementation

• 5 -6 years' experience with Firewalls, VPN, Data Loss Prevention, IDS/IPS, Cloud NSG

• 5 -6 years' experience with Oracle Database & SQL experience

• 5 -6 years' experience with WebLogic Application Server or similar enterprise application management experience

Added bonus if you have:

• Proficient using service management tools and software (Service Now, Jira)

• BS degree in Computer Science

Current and future sponsorship are not available for this position

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass