Pharmacy Technician IV - Patient Assistance Coordinator

Focuses on providing copay assistance and free drug to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs

Monitors work queues within the EPIC platform to identify patient need for assistance * Collaborates with other staff to expand efforts and organize workflow Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance

Develops and maintains reporting metrics needed to track productivity for copay assistance

Assists with adjudicating medication fills and refills

Works with clinic staff and billing to obtain PAs and EOBs as necessary

Has exceptional understating of EPIC Willow Ambulatory/Hyperspace and how to navigate

Performs basic pharmaceutical calculations

Research patient data and previous fills

Performs regularly scheduled and organized follow ups with patients to ensure active and timely copay assistance

Communicates professionally and efficiently with patients and other department staff

Troubleshoots and communicates with billing

Maintains appropriate records and paperwork, electronic and/or paper

Answers and receives phone calls, directing to appropriate area when necessary

Full understanding of 340B requirements, guidelines, and processes

Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program

Monitors and submits monthly AKDC claims in a timely manner

Assists SPS and Retail patient assistance coordinators as needed when work is caught up

Has exceptional understanding of EPIC Willow Ambulatory and how to navigate Assists pharmacists with patient outreach and answers phones regularly Communicates professionally and efficiently with patients and other staff Maintains appropriate records and paperwork, electronically and/or paper Delivers medication to employees/patients in a timely and accurate manner Promotes a safe working environment and maintains clean work surfaces in all dispensing areas

Complies with all departmental and institutional policies and procedures Documents all cleaning activities and duties on the appropriate log sheets Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)

Helps maintain Parata Max inventory levels, restocking when needed

May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs and expired drug pulls

Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution Assists shipping department if needed

Work to provide excellent pharmacy services and assists in achieving departmental goals and ultimately the institution's vision and mission

Participates in educating & training of students, residents, and new employees

Dependable.

Rarely tardy or absent from work per UAMS Unapproved Absence Policy

Cross-trained and can work in multiple areas

Floats to other areas when work is caught up

Accepts responsibility for work area

Participates in educating & training students and new employees

Keeps visiting and other non-work activities to a minimum while there is work to do

Displays initiative to learn new jobs and solve problems

Handles problems with professionalism

Adheres to UAMS Code of Conduct

Protect confidential information

Works effectively with all employees, colleagues, patients, and guests as a team

Adheres to institutional and departmental dress code

Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests

Other duties as assigned