EPMO Process Efficiency Coordinator

Essential Job Statements

Analyze current enterprise operational processes:

Review and analyze existing business processes and workflows to identify inefficiencies and areas for improvement.

Development and documentation:

Develop new processes to improve productivity, efficiency, and effectiveness.

Utilize Lean methods such as 6S, Kaizen, and mistake proofing.

Create process diagrams and flowcharts to visualize complex procedures and workflows.

Document process procedures and instructions.

Make regular reports to management on process progress, barriers, & risks.

Stakeholder communication:

Communicate with relevant stakeholders to understand their needs and process improvement requirements on projects.

Monitoring and evaluation:

Monitor and evaluate the effectiveness of implemented processes, adjusting as necessary.

Transfer:

Transfer processes to stakeholder or Project Manager as a project deliverable.

Collaboration:

Work closely with stakeholders, Project Manager(s) and department leaders to develop and execute process strategies needed for project success and to keep them updated on progress.

Continuous improvement support:

Support EPMO departmental process improvement.

Document, train and guide team members on new processes and procedures.

Perform departmental quality audits, as needed.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Bachelor's degree in Business Administration, Information Technology, or related field from an accredited program.

Minimum two years of previous training and/or education in Lean/Six Sigma.

Preferred Education:

Supplemental course work in process improvement.

Understanding of Project Management Institute framework.

Licensure/Certification Required:N/A

Licensure/Certification Preferred:

Lean Six Sigma Green Belt

Certified Project Manager (PMP)

Minimum Qualifications

Years and Type of Required Experience

3-6 years of work experience in a healthcare environment, which may include hospital or clinic settings, with specific experience in the following areas:

• Operational processes

• Collecting, organizing and presenting data

• Developing and making presentations

• Previous experience process mapping using mapping/flowcharting software, such as Visio

• Basic knowledge of process improvement or project management processes/tools

• Experience coordinating/assisting with complex, multi-stakeholder projects in a matrixed environment

Other Knowledge, Skills and Abilities Required:

• Knowledge of methodologies such as Lean, Six Sigma with other process improvement and tools (i.e.: PDSA, 5-Why)

• Strong analytical skills to evaluate and improve processes.

• Excellent written and verbal communication skills to interact with Operations stakeholders and team members.

• Proficiency in data analysis tools and software. Proficient in statistical analysis.

• High attention to detail to ensure accuracy in process documentation.

• Experience in project management, especially in cross-functional teams.

• Understanding or experience with change management

Other Knowledge, Skills and Abilities Preferred:

N/A

Working Conditions

Prolonged periods of working alone.

Remotely located with on-site department or clinic observation, as needed

Physical Requirements

Physical Demands:

Work Position: Sitting

Additional Physical Requirements/ Hazards

Physical Requirements:

Hazards:

Mental/Sensory -Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

We are seeking a detail-oriented EPMO Process Efficiency Coordinatorr to evaluate, design, and implement operational procedures across various departments in our organization. The ideal candidate will have strong analytical skills, a working knowledge of process improvement methodologies, and the ability to work collaboratively with key stakeholders to drive process changes. They will aim to enhance productivity, efficiency, and accuracy by reviewing current operational business processes and workflows, identifying areas for improvement, and developing solutions.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.