Customer Specialist

Why join us?

KnollTextiles is renowned for enriching spaces with color, pattern and texture. Our collections offer a full range of products in the Modernist tradition from upholstery and drapery to wallcovering and healthcare curtains for commercial and residential clients. KnollTextiles combines beauty and function, producing fresh perspectives for contemporary interiors.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of KnollTextiles means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows KnollTextiles to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Summary

Inside component of "localized" sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.

Essential Functions

Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.

Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up

Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients

Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards

Magnitude and Relationship Reporting

This position reports to a Sales Support Manager.

Contacts Inside and Outside the Organization

This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.

Knowledge and Skills

Well honed in person customer service experience

Superior telephone skills

Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.

Organized and able to multi task

Desire to work as part of a team

Excellent communication skills both written and verbal

Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions

Education and Experience

A bachelor's degree or equivalent, preferred

2-4 years customer service experience

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. KnollTextiles is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.