Customer Service Representative

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

• Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory.
• Interface, communicate, build and maintain positive relationships with internal and external customers.
• Be responsible for complete order management process (quote to cash).
• Investigate, validate and work to resolve customer discrepancy claims and material return requests.
• Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
• Work with our SalesForce.com CRM to respond to customer inquiries.

• Minimum 3+ years' experience in a Customer Service setting required.
• Bachelor's Degree is preferred.
• Experience in a fast-paced high-volume customer service environment.
• Excellent communication skills with an ability to communicate confidently with both technically trained and non-technical customers.
• Ability to plan, organize, and prioritize time/workload to accomplish tasks and meet deadlines.
• Extensive experience in order entry, order management and generation of price quotes.
• Ability to multi-task and juggle shifting priorities to satisfy customer requests.
• Ability and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management, and shipping & receiving.
• Proficiency with Microsoft Office Suite required.
• Experience with Infor M3 ERP software is preferred.

This is a hybrid role with three days per week in the office at our Solon, OH campus.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.