Sales Support Specialist

Ecolab is looking for a Sales Support Specialist to provide critical support to our customers during the sales process. As a Sales Support Specialist, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently.

This is a hybrid role reporting to our Ecolab office in King of Prussia, PA.

What You Will Do:

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Responsible for managing orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Be able to work collaboratively with a team and on your own.

Minimum Qualifications:

• Bachelor's degree and 2 years of customer service, sales, or administrative experience or high school diploma/GED and 5 years of customer service, sales, or administrative experience
• Experience working with Microsoft Word, Excel, and Outlook
• Immigration sponsorship is not available for this position

Preferred Qualifications:

• Understanding of chemistry or other sciences
• Experience with SAP or other ERP systems
• Demonstrated ability to identify and implement process improvements
• Exceptional organizational and time management skills
• Be self-motivated, results oriented, and proactive
• Proven problem solving and analytical skills
• Ability to work independently, think critically and make decisions in a fast-paced environment
• Effective verbal and written communication skills
• Strong interpersonal, relationship building skills and experience working cross functionally with key business partners

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.