Director Patient Education

The Director of Patient Education is a transformative leader responsible for shaping and executing a patient-first education strategy that enhances the overall experience, drives operational excellence, and supports commercial success. This role leads a high-performing team that empowers patients through personalized, data-informed education and partners closely with Sales to ensure alignment with business goals and patient outcomes.

• Patient-Centered Strategy & Execution
  • Champion a culture of empathy and empowerment by designing education pathways that prioritize patient understanding, confidence, and satisfaction.
  • Lead the development of scalable, personalized demo and training programs that improve patient outcomes and product adoption.
• Cross-Functional Collaboration & Influence
  • Serve as a strategic partner to Sales, aligning education initiatives with commercial goals and ensuring Patient Educators are integrated into the sales process.
  • Build strong relationships with leaders across Sales, Marketing, Clinical, and Customer Experience to ensure seamless patient journeys.
• Operational Excellence & Data-Driven Leadership
  • Establish and monitor KPIs to drive performance, efficiency, and continuous improvement across the Patient Education function.
  • Leverage analytics and patient feedback to inform strategy, identify gaps, and optimize education delivery.
  • Lead budget planning and resource allocation to ensure fiscal responsibility and alignment with AOP goals.
• Team Leadership & Culture Building
  • Recruit, develop, and inspire a diverse team of education professionals.
  • Foster a high-performance culture grounded in accountability, collaboration, and innovation.
  • Promote knowledge sharing and professional growth across the team.
• Innovation & Transformation
  • Foster a culture of innovation that continuously challenges the status quo in patient education delivery.
  • Identify and implement emerging technologies, digital tools, and creative methodologies to enhance patient engagement and learning outcomes.
  • Pilot and scale new approaches that improve efficiency, personalization, and accessibility of education services.
  • Stay informed on industry trends, patient behavior insights, and healthcare education advancements to ensure Tactile Medical remains a leader in patient-centric innovation.
• Compliance & Quality Assurance
  • Ensure all education practices comply with internal policies and external regulations.
  • Implement quality assurance processes to maintain consistency and excellence in patient interactions.
• Travel up to 25%
• Other duties as assigned

Education & Experience

Required:

• Bachelor's degree, preferably in healthcare, education, business, or a related field
• 10+ years of progressive leadership experience in patient education, healthcare training, or customer experience, with a proven track record of driving innovation and operational excellence
• Demonstrated success in leading cross-functional teams and influencing commercial stakeholders, particularly in partnership with Sales
• Strong experience in data-driven decision-making, including the use of KPIs, dashboards, and patient feedback to inform strategy
• Experience leading teams through change and transformation in a regulated environment

Preferred:

• Experience in the medical device, healthcare technology, or life sciences industry
• Proficiency with business intelligence tools (e.g., Power BI, Tableau) and process improvement methodologies (e.g., Lean, Six Sigma)
• Background in digital health education, patient engagement platforms, or service design

Knowledge & Skills

• Patient-Centric Mindset: Deep understanding of patient needs and behaviors, with a passion for delivering empathetic, empowering education experiences.
• Strategic Leadership: Proven ability to set vision, align cross-functional teams, and drive execution in complex, fast-paced environments.
• Team Development: Strong coaching and mentoring capabilities to build high-performing, mission-driven teams.
• Data Fluency: Strong analytical skills with the ability to interpret KPIs, patient feedback, and operational data to inform decisions and optimize performance.
• Innovation Orientation: Demonstrated success in introducing new tools, technologies, or approaches that improve patient engagement and education delivery.
• Sales Partnership: Skilled in influencing and collaborating with commercial teams to align education strategies with sales goals and customer success.
• Operational Excellence: Experience leading scalable service operations, with a focus on efficiency, quality, and continuous improvement.
• Change Management: Ability to lead teams through transformation, fostering adaptability and resilience.
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to inspire, influence, and build trust across all levels of the organization.
• Compliance & Quality: Knowledge of healthcare regulations and quality standards, with a commitment to ethical and compliant practices.