Functional Analyst

Full-time | Ecommerce | Location - Olathe, KS, 66022

We Are One. That's the foundation of our company culture at TVH. We're the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry.

We're seeking a Functional Analyst - Customer Integration Domain, to analyze and document needs for software applications and technology solutions by recording functional requirements of users and converting those into functional specifications in order to guide the creation of software applications and supporting non-functional requirements for technology solutions that match the needs of the customer.

You'll deliver short and long-term projects that support the business strategy. This will involve:

• Collect, understand and document the processes in the Customer Experience Domain, launch to market flows and specify the supporting technical processes of direct Customer Integrations

• Carry out feasibility studies and risk analysis to prove the developed solutions

• Present results to the various stakeholders

• Drive the squad members in its understanding of all requirements and user stories in order to make sure that the squad can make an accurate and realistic estimate of the story

• Assist the product owner and project leader in the functional area by providing follow-up and guidance of programming and implementation of new or modified programs or applications to ensure proper execution

• Design future proof functional solutions that take into account the global context of all different business lines in order to have a solid basis for future implementations.

• Update and maintain professional knowledge and demonstrate up-to-date expertise on the company processes within the customer integration functional domain in order to do profound research and recommend solutions and improvements for the benefit of the organization.

• After development is ready, validate the delivered solution fulfills the initial business needs

• Effective written and verbal communication and interpersonal skills with a proven ability to communicate technical information to individuals with non-technical backgrounds/experience; facilitating discovery sessions and alignment discussions

• Proven ability to collaborate in an effective, positive manner with employees at all levels across the organization

• Attention to detail with proficient organization and time management skills

• Knowledge and/or experience working in an Agile/Scrum/KANBAN SDLC environment

• Willingness and ability to travel up to 10% internationally

We're looking for someone who can come up with simple solutions to complex problems. To join us you need:

• Bachelor's degree from a four-year college or university in Business, Information Technology, Management, Business Administration, or applicable experience.

• 2+ years' experience performing a substantially similar role working in functional analysis or business process management

• Prior experience with IT systems specific to Customer Integrations such as API's file sharing, punchout, and eCommerce processes, is a plus, but not required.

• Proven track record in business analysis, planning, implementing, and communicating technical information

• Ability to handle multiple projects and changes quickly and effectively

• Proficiency in office suite products such as Google or Microsoft as well as project management tools such as JIRA and Confluence

• Familiarity with good software development principles, such as INVEST, and data modeling, such as UML diagrams and ,BPML

• Proven experience and demonstrated ability to exercise discretion and maintain strict confidentiality

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Apply Today!

Questions?

Contact Haily Park

haily.park@tvh.com