New 
Join Our Dynamic Customer Service Team!
 TEKsystems | |
$17.00 - $18.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Michigan, Troy | |
 May 28, 2025 | |
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*Join Our Dynamic Customer Service Team!** *
Are you ready to take your customer service skills to the next level? We are seeking enthusiastic individuals to join our call center team, specializing in insurance servicing. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you! *Position:** Customer Service Representative* *Location:** Hybrid setup in Troy, MI and Daytona Beach, FL* *Pay:** $17/hour (English) | $18.50/hour (Bilingual in Spanish)* *Start Date:** Insurance Servicing Class on June 27th* *Why Join Us?* * Bonuses Galore! Earn a $160 bonus for maintaining excellent attendance on the 11:30 AM to 8 PM shift, and a $340 bonus for achieving a 93% or greater quality score! * Training: First 30 days fully on-site for training (9:30 AM to 6 PM). After training, enjoy a hybrid schedule based on performance metrics. * Supportive Environment: Work in a clean, cube-style setup with dual monitors and wired headsets. Our team is here to help you succeed! *Responsibilities:* * Handle 35-45 inbound calls daily, addressing insurance servicing questions from borrowers, agents, and financial institutions. * Multi-task efficiently between various systems to research and document calls. * Provide quick and accurate responses while maintaining professionalism. *Qualifications:* * *Must Have:* * *At least 1 year of recent customer facing experience (call center preferred but not required).* * Proficient in using a Windows PC and navigating software systems. * Typing speed of at least 35 WPM. * Strong verbal and written communication skills. * Reliable internet connection for remote training and work. * Reliable transportation. * *Nice to Have:* * *2+ years of call center experience.* * Background in insurance or mortgage. *Important Notes:* * No time off in the first 6 weeks! * *Testing required: Basic Computer Literacy (70% passing) and One Minute Typing Test (35 WPM passing). * If you're ready to embark on a rewarding career in customer service with opportunities for growth and bonuses, apply now! Join us in making a difference in the lives of our customers while enjoying a supportive and engaging work environment. *Step into your future - Apply today!* *Pay and Benefits* The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Troy,MI. *Application Deadline* This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |