Employee Experience Concierge

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Interface is seeking to hire an Employee Experience Concierge, located at our headquarters facility in Atlanta, GA. The Employee Experience Concierge ensures a welcoming, organized, and engaging environment for all who work at or visit Interface's global headquarters. As the face of Base Camp, this role blends hospitality, communication, and operational support, playing a vital part in day-to-day experiences and the ongoing vibrancy of the space.

This person will lead content and management for the Base Camp intranet site on myInterface and serve as a key connector between internal teams, events, and building operations. The role partners closely with the Customer Experience Team and the Facilities Coordinator to ensure the building runs smoothly and efficiently.

Key Responsibilities:

Front Desk & Visitor Experience

• Welcome and support employees, guests, clients, and partners with hospitality and professionalism.
• Respond to and escalate building or service-related requests as needed.
• Collaborate daily with the Facilities Coordinator and Customer Experience Team to ensure seamless building operations and event execution.
• Provide tours and onsite event support for visiting clients, the A&D community, dealers, employees, and students.

Employee Engagement & Internal Communications

• Manage and update the Base Camp intranet (myInterface), keeping content current, engaging, and aligned with internal messaging.
• Draft and distribute monthly internal newsletters in partnership with leadership and facilities.
• Support planning and promotion of employee wellness, social, and community events aligned with the building's WELL certification.
• Welcome and onboard new Base Camp employees, including building access, parking, lockers, and workspace systems.

Facility & Building Operations Support

• Partner directly with the Facilities Coordinator on day-to-day building needs, serving as a key support contact.
• Assist with security access, safety drills, and general maintenance coordination.
• Conduct routine walk-throughs to ensure shared spaces are clean, functional, and well-stocked.
• Maintain building access records, employee contact lists, and accurate occupancy tracking.
• Support vendor coordination, office supply replenishment, and day-to-day needs of the janitorial and maintenance teams.
• Assist in managing budget tracking and purchasing card submissions related to Base Camp operations.
• Manage the employee desk reservation system and troubleshoot user issues.

Meeting & Event Support

• Support employee and client events, meetings, and tours with planning, setup, and day-of execution.
• Coordinate conference room reservations and provide A/V assistance as needed.
• Partner with IT for technical troubleshooting and event support.
• Collaborate with Marketing and Workplace Experience to maintain showroom visuals and internal signage.

Qualifications & Skills

• 3-5+ years of experience in hospitality, office management, event coordination, or a similar environment.
• Degree in Hospitality, Marketing, Meeting Management, or equivalent experience.
• Confident, service-minded professional with excellent communication and interpersonal skills.
• Strong planning, multitasking, and time-management capabilities.
• Comfortable working independently and as part of a highly collaborative team.
• Proficient in Microsoft Office 365 and able to quickly learn internal platforms.
• Experience with internal communications, workplace tools, or desk reservation systems a plus.
• High level of discretion and attention to detail.

Additional Role Information

• Regular hours are 8:00 AM - 5:00 PM, with occasional early mornings or evenings for events.
• Primarily onsite with limited flexibility for remote work.
• Occasional light lifting required (e.g., office supplies, event materials).
• Adaptable and proactive, with a team-first mindset and a drive for continuous improvement.

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