Director of Deposit Operations

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

SUPERVISORY RESPONSIBILITIES: Account Documentation Manager, Account Maintenance Manager, and Fraud Operations & Overdraft Manager.

SUMMARY: Provides leadership and strategic direction for Deposit Operations, drives initiatives to enhance performance, manage risk, and support growth. Oversees the department to provide the accurate processing of accounts and related services, in accordance with established procedures and schedules. Responsible for the efficiency of business, overseeing and implementing ongoing automation, digitization and new technology to enhance competitiveness and organizational workflows. Ensures proper operational controls, data analytics, and administrative & reporting procedures necessary for financial strength and operating efficiency. Fosters collaborative, inclusive working relationships across the Bank. Develops and implements automation of processes, procedures, and digital technology which are in alignment with client delivery expectations and supports the Bank's overall strategic plan.

ESSENTIAL DUTIES:

OPERATIONS:

• Manage a range of critical banking operations including account documentation, account maintenance, fraud review, overdraft management, and regulatory compliance.
• Constantly improve processes and workflows, monitor key performance indicators (KPIs), and lead strategic business planning for the department.
• Review audit & regulatory reports to comprehend and maintain control environment.
• Ensure compliance with all relevant laws and regulations and oversee the handling of legal matters and fraud claims.

TECHNOLOGY:

• Stay abreast of industry trends and emerging technologies and lead efforts to leverage technology for operational enhancements.
• Engage core and ancillary vendor support for insights about improvements.
• Assess roadmaps and optimization of existing systems.
• Identify gaps in current technology; research and evaluate viable alternatives.
• Create roadmap and timelines as appropriate.
• Budget and implement as appropriate.

MANAGEMENT:

• Provide leadership and vision to direct and indirect reports to ensure staffing levels and the coordination of people and processing of work.
• Establish departmental goals, objectives, and operational procedures.
• Develop and implement a strategic Deposit Operations Business Plan.
• Responsible for management of staffing needs, team development, performance management, education and training needs, retention and organization of the Deposit Operations team.
• Work jointly as a strategic partner with Retail, Technical Solutions, and Centers of Excellence to meet the needs of technology, efficient use, and reliable performance to ensure best practices.

TEAM DEVELOPMENT:

• Lead and develop a skilled team, fostering a continuous improvement mindset and nurturing personal and professional development. Hire team members when required. Regularly manage performance through quarterly reviews and frequent one-on-one discussions.
• Proactively seek and implement training opportunities for team members, promoting knowledge expansion and cross-functional skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Recognize current business challenges and emerging digital operational trends.
• Strong organizational and time management skills with the ability to set priorities to achieve short- and long-term goals.
• Must demonstrate independent thought and critical thinking skills.
• Strong leadership skills with the ability to leverage cross-functional teams and projects to achieve project goals and resolve issues.
• Ability to motivate in a team oriented and collaborative environment.
• Excellent communications skills to bridge gap between Operations and internal and external clients.
• Ability to communicate effectively and interact seamlessly to form partnerships with senior leaders, vendors, and contractors.
• Strong comprehension and negotiation skills necessary for technology contracts, license agreements and terms and conditions.
• Effective time and project management skills to ensure teams meet project deadlines.

MINIMUM QUALIFICATIONS:

• 10+ years management experience in Deposit Operations, with a similar size or larger organization; 5+ years of experience with process transformation
• Experience bringing together cross functional operations teams and executing change.

• Bachelor's degree in a related field is strongly required.

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.