Leasing Manager

A Brief Overview
Responsible for overall operation of the Leasing Center to achieve property's occupancy and income objectives. The Leasing Manager II oversees leasing on properties with between 1,500 - 2,500 units. This includes staff of less than 5 team members.

What you will do

• Develops, implements and manages a program of reaching inbound families in advance.
• Ensures all incoming families are assigned homes within the approved / designated maximum window of time homes can be held, in order to minimize vacancy loss.
• Builds and maintains a working relationship with the Military Housing Office.
• Facilitates working relationships with the community centers and work closely with managers to ensure a smooth move in process with resident.
• Communicates challenges and resource needs to the Marketing and Communications Manager.
• Manages traffic and evaluates offers and prospect closure rates.
• Plans, develops and implements Leasing Center objectives.
• Leads, manages, trains, and develops leasing consultants to perform all leasing functions effectively (including telephone techniques, greeting/qualifying/demonstrating, follow-up and sales tools).
• Works closely with the COM and maintenance department to communicate turnover demand, move in schedules and coordinate resources.
• Represents the property in a professional manner, including the presentation of Leasing Center(s) and model home(s).
• Ensures compliance with Fair Housing Guidelines, manages the Reasonable Accommodation and Modification Program, and ensures all information provided to prospective residents is accurate.
• Serves as leasing consultant and perform leasing functions as necessary.
• Manages and maintains multiple waitlists, including "scrubbing" of waitlists. Maintains an accurate, working waitlist to support maximum occupancy.
• Manages the leasing staff and operational procedures ensuring potential residents are promptly qualified and placed on the appropriate wait lists.
• Participates in hire, termination, and progressive discipline for Community Center staff.
• Actively participates in recruitment process for all personnel and structure or compensation adjustments personnel.
• Conducts quarterly and annual performance reviews for all direct reports.
• Some properties may require employees to provide their own vehicle for business use. Mileage will be reimbursed.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• Schedules and performs routine preventative maintenance on all appropriate equipment and tools as directed by Maintenance Supervisor and Community Manager.
• Diagnoses and performs minor or routine maintenance and repairs within homes and throughout the property.
• Inspects and helps coordinate all needed make-ready repairs and services.
• Assists in keeping grounds neat and free of litter.
• Performs any additional duties assigned by Maintenance Supervisor and Community Manager.
• Contributes to a positive team environment and happy resident base.

Qualifications

• High School Diploma or GED Required
• Bachelor's Degree Business related field Preferred
• 1-3 years Required
• less than 1 year Supervisory/Management Experience Required
• 1-3 years Sales and/or Management Experience. Required
• Computer Literacy - Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Written Communications - Summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Oral Communications - Comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers.
• Knowledge - Demonstrate in-depth knowledge of concepts, practices and policies with the ability to use in complex varied situations.
• Team Work - Act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service - Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility. Resolves service issues in the area(s) of responsibility in a timely and respectful manner.
• Flexibility/Adaptability - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
• Ability to mitigate conflict.
• Excellent follow-up and organization skills.
• Ability to work effectively and positively with team members, military families, and individuals at all levels of different organizations.
• Professionally represent the company.
• Experience working with wait lists and the reassignment and relocation of families into military housing is strongly preferred.
• Proficiency in YARDI or other similar industry software.
• DL NUMBER - Driver's License, Valid and in State Required

Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview
https://www.huntmilitarycommunities.com/careers/benefits

You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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