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We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILLEXPERIENCE IN THIS POSITION:
- Act as the central point of contact for handling raised issues, such as approvals for claims based on DOA.
- Assist in research and resolution for claims with cross functional teams.
- Be the Lead Trainer for new hires & continuous training for development of Product Services team.
- Assess Claims processes to identify inefficiencies, bottlenecks, or areas for improvement. Evaluate and partner with Digital team on new digital technologies or digital tools that can improve efficiency, automate processes, and enhance the overall customer experience.
- Partner with Customer Care Manager on needed system enhancements in current ERP system and claim management process.
- Partner with Customer Care Manager in standard work templates/revisions to standardize processes and train team members on revisions.
- Partner with Customer Care Manager in creation of Key Performance Indicator (KPI) reporting related to claim management.
- Act as ambassador for SalesForce Service Cloud email case enhancements along with providing training and support to team members on such enhancements.
- Review, evaluate, research and take action (issue return authorization or issue credit memo) on customer claims based on product circumstances, specifications of original order, order errors etc.
- Coordinate claims processing with Customer Service, Finance, Traffic & Quality departments to ensure all aspects of claims are thoroughly reviewed prior to making a decision on settling customer claims and ensuring timely delivery to customers.
- Issue Return Authorization where supported based on semi-annual return policy and schedule.
- Identify key components to assist customers in part replacements.
- Ensure all customer requests are responded to in a timely and professional manner.
- Maintain high level of performance by meeting team KPI goals.
YOU HAVE:
- Associate's degree preferred, or equivalent work experience.
- 2-3 years of customer service, post sales role, or credit role.
- Ideally, experience leading a team, influencing without authority, and an interest in leadership.
- Experience with Microsoft Office and ideally, SalesForce Service Cloud.
- Experience with ERP's and order management software.
- Experience managing customer relationships and addressing customer concerns via phone and email.
- Ability to apply strong written and verbal communication skills, with the ability to collaborate with people at all levels within the organization and outside the organization.
- Skills in attention to detail and accuracy.
- A background in addressing dissatisfied customers and a confirmed ability to demonstrate empathy and compassion for the customer's situation.
- Ability to handle multiple tasks/projects and work in a fast-paced team environment in a self-directed manner.
WE HAVE:
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range: $26.10 - $48.50 Per Hour
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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nVent
life insurance, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
Jun 03, 2025