Supervisor, Community Solutions Inbound Sales

JOB SUMMARY

Spectrum Community Solutions offers industry-leading bulk residential services to tenants within Traditional Apartments, Off-Campus Student Housing, Senior Living, RV Parks, and Marinas. Community Solutions is a strategic growth engine for Spectrum that grows customer relationships and increases product penetration.

The SCS Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS. This role is responsible for the coaching and development of a team of SCS agents in a customer focused, fast paced and highly transactional environment. The supervisor is responsible for leading and providing feedback to ensure agents are meeting their key measures of success, including meeting or exceed in sales goals and all other activities that contribute to customers receiving effortless and exceptional customer service. This role reports to the Mgr, SCS Inbound Sales.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
• Oversee all daily sales and performance activities of their team. Lead and guide the team in the attainment of sales goals and performance metrics.
• Monitor individual team and team performance to ensure sales, performance and quality standards are met or exceeded. Provide regular coaching and feedback to individual agents.
• Motivate individual agents and the team to meet and exceed sales goals.
• Develop and maintain a positive sales culture.
• Provide recommendations for and implement new sales strategies within the call center to maximize sales opportunities.
• Perform all staffing-related activities including recruiting, hiring, goal-setting, monitoring, measuring and coaching performance, performance reviews and disciplinary action.
• Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
• Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
• Perform multiple administrative duties: Review and approve time-off requests and kronos.
• Perform other duties as requested.

REQUIRED QUALIFICATIONS

• Required Skills/Abilities and Knowledge
• Ability to read, write, speak and understand English
• Ability to supervise and motivate others
• Ability to recruit, develop, maintain and optimize a team of sales professionals
• Knowledge of applicable products and services
• Experience with customer relations, communications and sales skills

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

• Inside Sales experience - 2-3
• Supervisory experience preferred preferably in an inside sales or call center capacity - 1-2

PREFERRED QUALIFICATIONS

Preferred Education

2+ years post high school education preferred

WORKING CONDITIONS

• Office environment
• Exposure to moderate noise levels
• Hours may vary